Senior Global Support Coordinator - 1st Shift

Stryker Corporation; Kalamazoo, Northern (MI, KY); Hybrid; Confidential; Full time

Job summary

Stryker Corporation in Kalamazoo, MI is seeking a Senior Global Support Coordinator for 1st shift. You will prioritize and fulfill fixture orders from global service centers, acting as the main contact for fixtures and tooling inquiries across international locations.

Responsibilities include coordinating with vendors, updating order status, leading fixture process improvements, and providing remote support for installs. Hybrid work arrangement available.

Qualifications

• High School Diploma or GED required.
• 3+ years of relevant work experience.
• Proficiency in Microsoft Office Suite.
• Must be able to lift, push, pull and carry up to 50 lbs.
• SmartSheet proficiency preferred.

Responsibilities

• Prioritize and fulfill repair fixture orders from global service centers.
• Act as the point of contact for fixture and tooling inquiries internationally.
• Organize blueprints for outside vendor RFQs and confirm order requirements.
• Update and communicate order status to stakeholders worldwide.
• Lead continuous improvement in the service fixture process.
• Package and ship fixture orders with Import/Export coordination.
• Provide remote support for install and setup of fixtures.
• Coordinate global training with local teams and create service launch kits.

Skills

Microsoft Office Suite

Mechanical aptitude

Education

High School Diploma or GED

Tools

SmartSheet

Job description

## Senior Global Support Coordinator - 1st ShiftApply: Michigan, Kalamazoo 6201 South Sprinkle Rd: Full time: Posted Today: R573110Work Flexibility: Hybrid or Onsite**Schedule*** 1st Shift: Mon – Fri**What you will do**As the Global Support Coordinator, you will be responsible for prioritizing and fulfilling repair fixture orders received from our global service centers. You will act as the point of contact for fixture and tooling inquiries for Stryker Instruments' international service locations.This role is also responsible for:* Organizing blueprints to provide outside vendor for Request For Quote* Collaborating with global partners to confirm order requirements* Managing and communicating order status updates to relevant parties* Leading continuous improvement in service fixture process* Coordinating with process tech/sustaining engineer for verification of fixtures* Packaging and shipping global fixture orders, working with Stryker Import/Export team, and Shipping.* Remotely supporting global service centers through install and setup of fixtures, downloading software from intranet locations.* Coordinating global training with local training team to coincide with delivery of fixtures.* Working with Advanced Service Engineers to create Service Launch Kits and HTS code documents for new products.* Maintaining service launch kit order forms for existing products as fixtures are revised, or update fixture cost estimates periodically.**What you need**Required* High School Diploma or GED* Three (3) years’ relevant work experience* Proficiency in Microsoft Office Suite* Must have ability to lift, push, pull, and carry up to 50 lbs.Preferred* Proficiency in SmartSheet* Demonstrated mechanical aptitude$24.54 - $33.68 USD HourlyTravel Percentage: 0%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.