Senior Global Program Manager

Nice; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

NiCE is seeking a Senior Global Program Manager for GSI Partnerships to operationalize its global engagement model and align global and regional teams, executives, and GTM functions to accelerate pipeline and revenue growth.

The ideal candidate will be highly organized, agile, and capable of driving consensus across a lean, cross-functional environment to achieve partnership objectives with GSIs or large consulting firms.

Qualifications

• 5+ years of experience in partner operations, partner programs, alliances, or cross-functional program management.

Responsibilities

• Define regional and global partner investment and growth plans.
• Maintain the global operating model for GSIs with governance and tracking.
• Translate 30/60/90-day objectives into workstreams, milestones and owners.
• Create a global RACI, org chart, and regional alignment matrix.
• Coordinate with regional partner leadership and internal teams.
• Prepare and follow up for global GSI calls with agendas and action items.
• Identify capability gaps and resourcing needs to scale the GSI motion.
• Manage program reporting, KPI tracking, and executive updates.
• Build repeatable assets and processes to improve partner activation and coordination.

Skills

Project management

Cross-functional collaboration

Communication

Time zone coordination

Strategic thinking

Job description

Overview

The Senior Global Program Manager, GSI Partnerships is responsible for operationalizing NiCE’s global engagement model for strategic GSIs. This role will ensure alignment between the global and regional teams of NiCE’s strategic GSI partners and the NiCE global and regional GTM teams, internal functions, and executive stakeholders to increase the speed and consistency of the partner motion and accelerate pipeline and revenue growth. The ideal candidate is highly organized, agile, strategically minded, and able to gain consensus and drive action across a lean, cross-functional environment to achieve the stated partnership objectives.

What you will do

• Help define regional and global partner-specific investment and growth plans for NiCE’s strategic GSI partnerships.
• Build and maintain the global operating model for strategic GSIs, including maintaining regular global and regional meeting cadence, program governance, and objective execution tracking.
• Track 30/60/90-day execution objectives and translate them into clear workstreams, milestones, and owners.
• Create and maintain a global RACI, org chart, and regional alignment matrix.
• Coordinate closely with regional partner leadership, partner AEs, partner success, enablement, sales, product, and support.
• Drive preparation and follow-up for regular global GSI calls, including agendas, action items, escalation paths, and executive summaries.
• Identify partner capability gaps, NiCE organizational gaps, and internal resourcing requirements necessary to scale the strategic GSI motion.
• Manage program reporting, KPI tracking, and executive-level updates on progress, risks, and outcomes.
• Build repeatable assets and processes that improve partner activation, enablement, and internal coordination.

Required qualifications

• 5+ years of experience in partner operations, partner programs, alliances, strategic partnerships, or cross-functional program management.
• Experience working with global enterprise partners, ideally GSIs or large consulting firms.
• Strong project management and organizational skills.
• Ability to operate across multiple teams, time zones, and priorities.
• Excellent written and verbal communication skills.
• Comfortable working in rapidly evolving environments and building structure from scratch.

Preferred qualifications

• Experience supporting partner motions in enterprise software, CX, contact center, AI, or SaaS.
• Familiarity with GSI business models, co-sell motions, and enablement.
• Experience building operating cadences, governance forums, and performance dashboards.
• Background in partner enablement, partner success, or partner operations.

About NiCE

NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.