Senior Global Logistics & Customer Service Lead
Fiji-Water
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Benefits offered by this job
Job summary
FIJI Water is seeking a Senior Manager, International Logistics & Customer Service to lead global logistics and customer service across 65+ international markets. The role reports to the AVP, Supply Chain and leads regional experts across Asia, Australia, Europe/Middle East, and Latin America from its West Los Angeles office.
The position offers a hybrid schedule with in-office Monday-Wednesday and remote Thursday and Friday.
Qualifications
- 8+ years of experience in international logistics, customer service, or global supply chain operations.
- Proven people leadership experience managing remote and geographically dispersed teams.
- Strong understanding of international order fulfillment, warehousing, transportation, and customer service operations.
- Experience supporting customs clearance and compliance across multiple international markets.
Responsibilities
- Lead execution of international logistics and customer service operations across 65+ markets.
- Directly manage, coach, and develop four regional leaders.
- Oversee warehousing, drayage, outbound transportation, and customer service for international markets.
- Establish and monitor performance metrics related to service levels and customer experience.
Skills
Education
Job description
FIJI Water is seeking a Senior Manager, International Logistics & Customer Service to lead global logistics and customer service across 65+ international markets. The role reports to the AVP, Supply Chain and leads regional experts across Asia, Australia, Europe/Middle East, and Latin America from its West Los Angeles office.
The position offers a hybrid schedule with in-office Monday-Wednesday and remote Thursday and Friday.
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