Logistics & Customer Service Specialist - Latin America

The Wonderful Company; United States; On-site; USD 49,676 - 52,982; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) with match eligibility

Online physician consultations

Virtual mental health resources

Fitness reimbursements

Job summary

The Wonderful Company is seeking a Logistics & Customer Service Specialist to support Latin America markets. Based in West Los Angeles, CA, this role follows a hybrid schedule with in-office and remote work.

You will handle customer orders, manage international shipments, and coordinate with cross-functional teams to ensure timely delivery. Preferred candidates will have a bachelor’s degree and 2+ years of experience in logistics or supply chain operations.

Competitive pay ranges from $36.06 to $38.46 an hour, with various benefits including medical coverage and a mentorship program.

Qualifications

• 2+ years of experience in international logistics or supply chain operations.
• Working knowledge of export and shipping documentation.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage customer orders for Latin America markets.
• Process international shipments and import/export documentation.
• Provide shipment tracking updates and coordinate with planning teams.

Skills

International logistics

Customer service

Order management

Problem-solving skills

Excel skills

Education

Bachelor’s degree in Logistics, Supply Chain, Business, Finance, or a related field

Tools

ERP systems (Oracle preferred)

Job description

Job Description

FIJI Water is seeking a Logistics & Customer Service Specialist to support Latin America markets. This role is based in West Los Angeles, CA and follows a hybrid schedule with in‑office Monday‑Wednesday and remote Thursday‑Friday.

• Manage customer orders for Latin America markets, including direct shipments from Fiji and warehouse orders from U.S. distribution centers.
• Serve as the primary point of contact for Latin America customers, ensuring timely, accurate, and professional communication.
• Process customer orders, changes, and rush requests, confirming feasibility and execution timelines within 24 hours.
• Prepare and manage all required international shipping and export documentation, including ITNs and booking requests.
• Track international shipments end‑to‑end and provide regular status updates to customers.
• Coordinate with Planning, Transportation, Drayage, Ocean Freight, Finance, and Compliance teams to ensure smooth shipment execution.
• Monitor inventory availability at U.S. warehouses and support customers during potential out‑of‑stock situations.
• Work with freight forwarders to manage shipment timelines, sail dates, and delivery commitments.
• Identify recurring issues and recommend process improvements to enhance service quality and operational efficiency.
• Provide backup logistics and customer service support for international regions including Asia, Australia, and EMEA, and escalates complex issues to the Senior Manager, International Logistics.

Qualifications

• 2+ years of experience in international logistics, customer service, order management, or supply chain operations.
• Experience managing international shipments and coordinating with freight forwarders.
• Working knowledge of export and shipping documentation, including ITNs, booking requests, and customs paperwork.
• Ability to manage both direct shipments from international origins and orders fulfilled from U.S. warehouses.
• Strong organizational and problem‑solving skills with high attention to detail.
• Ability to manage multiple orders and priorities while meeting deadlines.
• Clear and professional written and verbal communication skills.
• Strong Excel skills (data analysis, formulas, pivot tables) and proficiency in Microsoft Office.
• Experience using ERP or order management systems (Oracle preferred but not required).
• Ability to work independently and collaborate effectively with cross‑functional teams.
• Experience supporting Latin America or global markets is a plus.
• Spanish or other foreign language skills are a plus, but not required.
• Bachelor’s degree in Logistics, Supply Chain, Business, Finance, or a related field.

Pay Range: $36.06 – $38.46 an hour (may include a discretionary bonus).

Benefits

• Thriving Wellness Community: access to top‑notch medical coverage, comprehensive vision and dental plans, and a 401(k) with match eligibility.
• 24/7 online physician consultations.
• Virtual mental health resources.
• Life coaching.
• Engaging employee community groups.
• Cash rewards for healthy habits and fitness reimbursements.
• Library of on‑demand fitness videos.
• Career Advancement Opportunities: clear paths for progression and internal mobility across our diverse brands and business units.
• Focused Learning and Development: leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: connect with colleagues through a company‑wide mentorship program.
• Continuous Improvement Training: participate in training that empowers employees to implement meaningful change.

Equal Employment Opportunity Statement

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.