Sr. Manager, International Logistics

The Wonderful Company; California (MO); Hybrid; USD 130,000 - 145,000; Full time

Job summary

The Wonderful Company is seeking a Senior Manager, International Logistics & Customer Service to lead logistics and customer service across 65+ global markets. This role requires 8+ years in international logistics, proven leadership skills managing geographically dispersed teams, and a strong operational mindset.

The successful candidate will oversee day-to-day operations, ensure service reliability, and drive continuous improvement initiatives. The position offers a hybrid work model based in West Los Angeles, CA, with a salary range of $130,000 - $145,000 plus potential bonus.

Qualifications

• 8+ years of experience in international logistics, customer service or global supply chain operations.
• Proven leadership experience managing remote teams with direct reports across regions.
• Strong operational mindset with ability to execute and lead effectively.

Responsibilities

• Lead execution of international logistics and customer service operations.
• Manage, coach and develop regional leaders ensuring strong performance.
• Oversee customs clearance and compliance in all international markets.

Skills

International logistics management

People leadership

Cross-functional collaboration

Analytical and problem-solving skills

Education

Bachelor’s degree in Supply Chain, Logistics, Business or a related field

Job description

FIJI Water is a premium bottled water brand that has been known for its iconic square bottle and unique mineral profile since 1996.

The Senior Manager, International Logistics & Customer Service will lead global logistics and customer service across 65+ international markets, ensuring reliable execution, strong service performance and scalable operations to support continued growth.

Responsibilities

• Lead execution of international logistics and customer service operations across Asia, Australia, Europe/Middle East, and Latin America
• Directly manage, coach and develop four regional leaders, ensuring alignment, accountability and strong performance
• Oversee day‑to‑day execution of warehousing, drayage, outbound transportation and customer service for international markets
• Ensure consistent and reliable order fulfillment and service levels across more than 65 countries
• Oversee customs clearance execution and ensure compliance with local regulations in all international markets
• Partner with Planning and Sales teams to align logistics execution with demand forecasts and market needs
• Collaborate with Finance to manage the logistics operating budget in support of effective execution and service delivery
• Lead resolution of service disruptions, customer escalations and cross‑regional operational issues
• Drive continuous improvement initiatives to enhance service reliability, efficiency and scalability
• Establish and monitor performance metrics related to service levels, execution quality and customer experience
• Support expansion into new international markets by enabling operational readiness and process development

Qualifications

• 8+ years of experience in international logistics, customer service or global supply chain operations
• Proven people leadership experience managing remote and geographically dispersed teams, with direct reports in multiple regions
• Strong understanding of international order fulfillment, warehousing, transportation and customer service operations
• Experience supporting customs clearance and compliance across multiple international markets
• Demonstrated ability to execute operations at scale while supporting business growth
• Strong operational mindset with the ability to balance hands‑on execution and leadership
• Experience managing logistics budgets in support of operational execution
• Strong cross‑functional collaboration and stakeholder management skills
• Excellent written and verbal communication skills across different cultures and regions
• Analytical and problem‑solving skills with a continuous improvement mindset
• Ability to operate effectively in a fast‑paced, global environment
• Ability to speak another language is a plus
• Bachelor’s degree in Supply Chain, Logistics, Business or a related field

Pay Range: $130,000 - $145,000, may include a discretionary bonus.

Location: West Los Angeles, CA. Hybrid schedule with in‑office requirement Monday‑Wednesday and the option to work remotely Thursday and Friday.

The Wonderful Company is an Equality Opportunity Employer committed to creating a diverse workforce that embodies a culture of acceptance, equity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or any other protected category.