Senior Global Customs Compliance Lead

Amazon; Tempe (AZ); On-site; USD 36,000 - 58,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Job summary

Amazon Customs & Trade (ACT) manages US import customs clearance across multiple ports for internal and external Amazon customers. The Sr. Compliance Specialist is the primary resolution owner for cargo detained by CBP, FDA, CPSC, EPA and other PGAs, guiding each case from intake to final resolution.

You will work with importers of record, CBP/FDA/CPSC/EPA, exam facilities, carriers, and Amazon teams across Operations, Compliance, Legal, Origin, and Product/Tech to scale with volume.

Qualifications

• Experience in Trade Compliance or Supply Chain roles (customs agent/officer, compliance specialist, or customs operations).
• Knowledge of CBP entry types, import regulations, and PGA hold processes.
• Ability to read CBP forms (CF-28, CF-29, CF-7512, CF-3499) and enforcement correspondence.

Responsibilities

• Manage active caseload of CBP exam holds, PGA detentions, and other actions across US ports from intake to resolution.
• Track CF-28/CF-29 notices within deadlines; decide dispositions including re-export or destruction.
• Serve as government-facing customs broker contact with CBP, FDA, CPSC, EPA, and other agencies.
• Coordinate logistics for cargo returns, CES pickup, drayage, and destruction with carriers.
• Collaborate with CTU ops, finance, controllership, and billing on entries and invoicing.
• Draft agency responses, triage enforcement communications by urgency, and elevate seizures/penalties.
• Contribute to weekly reviews and reports; flag port-level metrics.
• Work with product/tech/I&I teams to improve automation and scale workflows.

Skills

Trade Compliance

Communication skills

CBP entry types knowledge

Tools

CBP ACE

CES logistics coordination

Job description

Amazon Customs & Trade (ACT) manages US import customs clearance across multiple ports for internal and external Amazon customers. The Sr. Compliance Specialist is the primary resolution owner for cargo detained by CBP, FDA, CPSC, EPA and other PGAs, guiding each case from intake to final resolution.

You will work with importers of record, CBP/FDA/CPSC/EPA, exam facilities, carriers, and Amazon teams across Operations, Compliance, Legal, Origin, and Product/Tech to scale with volume.