Senior Global Customer Support Leader

Socket.dev; Morrisville (NC); On-site; USD 156,000 - 233,000; Full time

Job summary

Rubrik is hiring a Customer Support Manager to lead our US-based support organization, ensuring exceptional post-sales service for customers and partners. You will manage a team of high-caliber Support Engineers, drive performance, coaching, and strategic initiatives across global operations.

You will partner with Sales, Marketing, Operations, Engineering, QA, and IT to improve customer satisfaction, handle escalations, and shape the support strategy while aligning with company goals and

Qualifications

• 7–10 years of experience in technical customer support organizations.
• At least 3 years’ experience as a people manager in support organizations, including hiring and mentoring employees.

Responsibilities

• Lead a team of Support Engineers delivering exceptional customer experience.
• Manage performance indicators, reviews, and career planning for direct reports.
• Collaborate with Sales, Marketing, Operations, Engineering, QA, and IT to improve customer satisfaction.
• Handle escalations and drive resolutions with timely status updates to stakeholders.
• Set KPIs and review team performance daily, weekly, and quarterly.

Skills

Leadership

People management

Customer focus

Cross-functional collaboration

Education

Bachelor's degree

Job description

Rubrik is hiring a Customer Support Manager to lead our US-based support organization, ensuring exceptional post-sales service for customers and partners. You will manage a team of high-caliber Support Engineers, drive performance, coaching, and strategic initiatives across global operations.

You will partner with Sales, Marketing, Operations, Engineering, QA, and IT to improve customer satisfaction, handle escalations, and shape the support strategy while aligning with company goals and