Senior Genesys UC Engineer – Remote

The Mental Health Association of NYC, Inc. dba Vibrant Emotional Health; United States; Remote; USD 88,000 - 117,000; Full time

Benefits offered by this job

medical

dental

vision

supplemental income insurance

employer paid disability insurance

employer paid life insurance

pre-tax FSA for medical and dependent

401K available

Job summary

The Senior Engineer, Unified Communications at The Mental Health Association of NYC, Inc. dba Vibrant Emotional Health works remotely to develop, design, and support UC platforms, with a focus on Genesys-based systems, testing, and cross-functional collaboration.

You will lead deployments and ensure reliable voice, chat, SMS, and video services while aligning with business processes and change management guidelines.

Qualifications

• Bachelor’s Degree and at least 5 years experience as a UC Engineer or similar role (additional experience may be substituted in lieu of a degree).
• Fully understand UC fundamentals and advanced features.
• Experience supporting large-scale UC implementations and upgrades.
• Hands on UC implementation, administration, maintenance, and optimization experience (e.g. Genesys PureCloud or similar)

Responsibilities

• Lead/coordinate new Voice, Chat, SMS, Video infrastructure and deployment.
• Provide high level operational support and receive escalations in order to ensure final resolution on reported incidents.
• Monitor Voice, Chat, SMS, Video infrastructure capacity and performance to ensure continued, uninterrupted operation of systems and applications.
• Ensure full compliance on Corporate Change Management policies and procedures for Voice & Video infrastructure.
• Lead/coordinate and manage Service Provider related activities.
• Manage resources and project related tasks related to new deployments.
• Provides operational readiness through the engineering, planning, coordination, incident and problem resolution, software installation, and upgrades.
• Participates in the planning, deployment and support of Unified Communication systems.
• Other duties as assigned

Skills

Genesys framework

Genesys PureCloud

Problem management

Troubleshooting

Vendor collaboration

Performance standards

Subject matter expert

Change management

Education

Bachelor’s Degree in UC Engineering or related field

Tools

Genesys PureCloud

Job description

The Senior Engineer, Unified Communications at The Mental Health Association of NYC, Inc. dba Vibrant Emotional Health works remotely to develop, design, and support UC platforms, with a focus on Genesys-based systems, testing, and cross-functional collaboration.

You will lead deployments and ensure reliable voice, chat, SMS, and video services while aligning with business processes and change management guidelines.