Senior Engineer, Unified Communications (Fully Remote)

Not Disclosed; United States; Remote; USD 88,000 - 117,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Not Disclosed, a provider of technology-enabled services that supports emotional wellness and accessible care, seeks a UC engineer to lead and coordinate deployment of voice, chat, SMS, and video infrastructure remotely across the United States.

The role requires a Bachelor's degree with 5+ years UC engineering experience, strong Genesys PureCloud expertise, and advanced troubleshooting and communication skills.

Qualifications

• Bachelor's degree required with at least 5 years UC engineering experience.
• Strong hands-on experience with Genesys framework and PureCloud.
• Advanced troubleshooting, vendor collaboration, and communication skills.

Responsibilities

• Lead and coordinate the deployment of voice, chat, SMS, and video infrastructure.
• Provide advanced operational support and resolve escalated incidents.
• Administer and optimize Genesys PureCloud and other UC platforms.

Skills

UC engineering

Troubleshooting

Communication

Remote collaboration

Genesys framework

Education

Bachelor's degree

5+ years UC engineering experience

Tools

Genesys PureCloud

Genesys framework

Job description

• Lead and coordinate the deployment of voice, chat, SMS, and video infrastructure.
• Provide advanced operational support and resolve escalated incidents.
• Administer and optimize Genesys PureCloud and other UC platforms.

Requirements:

• Bachelor’s degree or equivalent with at least 5 years of UC engineering experience.
• Strong hands-on experience with Genesys framework and PureCloud.
• Advanced troubleshooting, vendor collaboration, and communication skills.
• Fully remote position in the United States with Monday-Friday schedule.
• Base salary range of $87,600–$117,100 per year.
• Comprehensive benefits including medical, dental, vision, 401(k), and insurance.

Not Disclosed

The company delivers technology-enabled services supporting emotional wellness and accessible care. While specific team size is not disclosed, it offers a collaborative, remote-first culture focused on reliable communication infrastructure.