Senior Genesys & API Integration Developer

Agility Partners; Columbus (OH); On-site; USD 120,000 - 150,000; Full time

Job summary

The client, a large financial services organization, seeks a Senior Genesys & API Integration Developer to advance its contact center and Agentic AI capabilities in Columbus.

You will design Genesys Cloud call flows, build REST APIs and middleware, and integrate AI platforms with enterprise systems, ensuring secure, scalable customer servicing.

Qualifications

• 5+ years of software development experience, including 3+ years with Genesys Cloud.
• Strong REST API development and integration experience.
• Proficiency in C#, .NET, Java, Node.js and cloud integrations.
• Knowledge of SIP, telephony and contact center technologies.
• Experience with CI/CD pipelines, DevOps practices and production support.
• Familiarity with secure API integrations and data handling.
• Experience with AI integrations or LLM platforms is preferred.

Responsibilities

• Design and configure Genesys Cloud call flows, IVR experiences, routing and escalation logic.
• Develop REST APIs, middleware services, and event-driven integrations.
• Integrate Agentic AI platforms with enterprise systems for customer servicing.
• Support production releases, troubleshooting, monitoring, and incident response.

Skills

Genesys Cloud

REST APIs

C# / .NET

Java

Node.js

Azure Integration Services

SIP / Telephony

CI/CD

AI Integrations

Tools

Azure Integration Services

Job description

Our client, a large financial services organization, is seeking a qualified Senior Genesys & API Integration Developer to support next-generation Contact Center and Agentic AI capabilities. In this role, you'll work across Genesys Cloud, APIs, middleware, telephony, and AI integrations to build secure and scalable customer servicing experiences for a large financial services environment.

• Design and configure Genesys Cloud call flows, IVR experiences, routing and escalation logic, voice bot integrations, and telephony workflows.
• Develop REST APIs, middleware services, and event-driven integrations supporting customer profiles, authentication, accounts, cards, transactions, and other servicing capabilities.
• Integrate Agentic AI platforms with enterprise systems to support customer authentication, card servicing, transaction review, disputes, fraud servicing, and customer profile retrieval.
• Support production releases, troubleshooting, monitoring, incident response, and root cause analysis while partnering with architects, business teams, operations, and third-party vendors.

The ideal candidate:

• 5+ years of software development experience, including 3+ years of Genesys Cloud development.
• Strong experience developing REST APIs and integration services using technologies such as REST, JSON, and OAuth.
• Hands-on experience with C#, .NET, Java, Node.js, and/or Azure Integration Services.
• Knowledge of SIP, telephony, Contact Center technologies, and Genesys Cloud call flows.
• Experience with CI/CD pipelines, DevOps practices, production deployments, and application support.
• Strong understanding of secure API integrations, service orchestration, and handling regulated or customer data.
• Experience with AI integrations or LLM-based platforms is preferred, particularly within customer service or Contact Center environments.

Reasons to love it:

• Work on next-generation Contact Center technology and Agentic AI capabilities.
• Build integrations that directly improve customer self-service and servicing experiences.
• Collaborate with architects, business teams, operations, and innovative AI technology partners.
• Have a direct impact on scalable, secure, and resilient customer-facing technology within a large financial services environment.