Senior GenAI Program Manager – Digital Payments

Visa

Foster City (CA)

Hybrid

USD 169,000 - 271,000

Full time

14 days+

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Job summary

Visa posted a Program Manager (Technical) role focusing on leading complex multi-year software delivery programs. The role emphasizes GenAI-enabled automation, cross-functional collaboration, and strong governance across product and technical stakeholders.

A hybrid work arrangement is expected with in-office days to be confirmed by the hiring manager. Ideal candidates will have deep experience in software development or program management, excellent communication, and proven ability to manage

Qualifications

8+ years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Preferred: 9+ years of relevant work experience with a Bachelor Degree or 7+ relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
At least 10 years of professional experience in software development or project and program management; continuous experience for at least the past 5 years managing technically complex, cross-organizational, multi-year programs or activities.
Excellent verbal, written, and presentation skills; ability to effectively communicate technical and business issues and solutions to different organizational levels and audiences.
Deep analytical and problem-solving skills; ability to think strategically.
Strong leadership qualities and organizational skills as well as the ability to adapt quickly to change.
Strong process orientation and a solid understanding of project management techniques, methodologies, and best practices.
Experience working on financial networks, card payments, digital wallets, or e-commerce software development and delivery.

Responsibilities

Leverage GenAI to automate project workflows, improve efficiency, and continuously apply new learnings.
Use agentic tool chains to manage project and program pipelines, schedules, and risks.
Create and maintain project metrics and dashboards using GenAI tools, aligned with organizational guidance.
Assess incoming requests for completeness and readiness for execution and provide guidance to resolve gaps.
Identify and manage cross-functional dependencies across technology teams.
Drive cross-functional project/feature estimation, planning, and identification of delivery commitments.
Manage planning and execution of MVP scope of multiple projects concurrently to deliver phases for multi-year projects.
Create detailed project schedules, including dependencies between cross-functional teams, operational teams, clients and partners, and agile release trains.
Drive delivery and perform effective change management based on program and project priorities, approved funding, and resource availability across all dependent teams.
Identify cross-functional risks; create and manage a risk mitigation plan.
Track progress on cross-functional deliverables and ensure all stakeholders are appropriately informed of progress and issues.
Apply domain knowledge to identify, communicate and resolve issues, blockers, and risks.
Be a communication hub for the project team, and ensure all stakeholders have the appropriate information in a timely manner to perform their jobs.
Drive brainstorming sessions with the appropriate stakeholders to resolve issues.
Ensure the program complies with Visa's Project Management Methodology and Key Controls and that accurate and timely information is collected and reported regularly on program progress and financial status.
Provide project team(s) with expertise, direction, motivation, and encouragement.
Share knowledge amongst direct team members and project team members; contribute to domain knowledge library and training materials.