Senior Fullstack Engineer - AI-Powered Solve (Hybrid/Remote)

Zendesk, Inc.; Texas; Ibrido; USD 145.000 - 217.000; Tempo pieno

Descrizione del lavoro

Zendesk is hiring a Senior Fullstack Engineer for SolveApply to build an AI-powered conversation engine that handles LLM integrations, RAG retrieval, and frontend workflow tools. You will own end-to-end features from backend services to React-based UI, ensuring scalable, reliable performance across multi-tenant environments.

The role emphasizes strong Python (FastAPI) and React/TypeScript expertise, plus experience with search, caching, and streaming systems.

Competenze

• 3+ years of professional fullstack engineering experience with production ownership.
• Proficiency with Python backend frameworks (FastAPI recommended) and React/TypeScript frontends.
• Experience with search, caching, and message/event streaming technologies.

Mansioni

• Extend the multi-turn conversation engine, including intent routing and streaming responses with human handoff.
• Build and optimize the RAG pipeline with semantic retrieval and evidence-based answer construction.
• Architect and implement the visual workflow/prompt builder (React) for branching conversational flows and tool integrations.
• Integrate with LLM providers via a unified abstraction layer and tailor prompts for clarification and validation.
• Create data visualization and analytics surfaces to monitor intent performance and AI impact.
• Maintain high quality via testing, observability, and performance improvements across frontend and backend.

Conoscenze

Fullstack engineering

Python

FastAPI

React

TypeScript

Search

Caching

Streaming

Observability

Strumenti

React

FastAPI

PostgreSQL

LLM integration tools

Descrizione del lavoro

Zendesk is hiring a Senior Fullstack Engineer for SolveApply to build an AI-powered conversation engine that handles LLM integrations, RAG retrieval, and frontend workflow tools. You will own end-to-end features from backend services to React-based UI, ensuring scalable, reliable performance across multi-tenant environments.

The role emphasizes strong Python (FastAPI) and React/TypeScript expertise, plus experience with search, caching, and streaming systems.