Senior Full Stack Java Engineer - Workforce Management (WFM)

SmartRecruiters, Inc.; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Work From Anywhere

Job summary

Miratech is seeking a Senior Full Stack Java Engineer to join the Workforce Management product stream. You will build enterprise-scale solutions for forecasting, capacity planning, scheduling, real-time adherence, intraday management, and reporting in a contact center environment.

You will use Java and Spring Boot for services, React with TypeScript for UI, and Node.js where appropriate for integrations. Responsibilities include designing microservices, REST APIs, event-driven workflows, and

Qualifications

• 8+ years of full-stack software development experience.
• Strong knowledge of Java, Spring Boot, REST services.
• Frontend experience with React/TypeScript.
• Experience with AWS and cloud-native deployments.
• Experience with data modeling in PostgreSQL.
• Ability to design APIs and microservices in distributed environments.
• Excellent communication and collaboration skills.

Responsibilities

• Design and implement workforce planning, forecasting, scheduling, and optimization features using Java, Spring Boot, and domain-driven design.
• Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, and reporting.
• Develop responsive workforce applications using TypeScript and React.
• Define and maintain REST APIs and OpenAPI/Swagger contracts.
• Create event-driven workflows for schedule changes and agent states.
• Integrate WFM with CX, HR, payroll, and data platforms.

Skills

Java

Spring Boot

React

TypeScript

REST APIs

Microservices

PostgreSQL

AWS

CI/CD

SQL

Communication

Tools

OpenAPI/Swagger

Jenkins

Kubernetes

Kafka

RabbitMQ

Job description

Senior Full Stack Java Engineer - Workforce Management (WFM)

• Full-time

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-drivenorganizationand our culture of Relentless Performance has enabled over 99%ofMiratech'sengagements to succeed by meeting or exceeding our scope, schedule, and/or budgetobjectivessince ourinceptionin 1989.
Miratech has coverage across 5 continents andoperatesin over 25 countries around the world. Miratech retainsnearly 1000full-time professionals, and our annual growth rate exceeds 25%.

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

• Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
• Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
• Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
• Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
• Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
• Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
• Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
• Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
• Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
• Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
• Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
• Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.
• 8+ years of experience in full-stack software development, including ownership of production applications.
• Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
• Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
• Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
• Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
• Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
• Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
• Experience with AWS services and Amazon Connect is preferred.
• Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
• Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
• Experience developing, deploying, or supporting cloud-based and containerized applications.
• Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

• Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
• Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
• Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
• Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
• Exposure to workforce analytics, optimization techniques, or operational research concepts.
• Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
• Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

We offer:

• Culture of Relentless Performance:join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits:enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture:make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact:collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment:be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values:join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

*Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.