Senior Fulfillment Operations Manager

The Consensus; Atlanta (GA); On-site; USD 110,000 - 170,000; Full time

Job summary

Stord, the consumer experience company, seeks a Senior Operations Manager in Atlanta, GA to lead fulfillment activities, inbound/outbound, and returns. You will manage Area Managers and a large operations team while ensuring inventory accuracy and SOP adherence.

You will drive data-driven KPIs, own the P&L, and partner with cross-functional teams to optimize processes and profitability in a fast-paced environment.

Qualifications

• Minimum 5 years experience in a high-volume direct-to-consumer environment in a managerial role or higher.
• Experience leading salaried teams of 5 or more.
• Experience leading teams of 60 non-exempt or more.
• Experience using Warehouse Management Systems (WMS) from a configuration and troubleshooting perspective.

Responsibilities

• Oversee all fulfillment center operations including inbound, put away, outbound, B2C/B2B, and returns.
• Lead and develop Area Managers, operations leads, and associates.
• Oversee inventory accuracy, ICQA compliance, audit readiness, and GMP adherence.
• Support new client launches and ensure operational readiness.
• Partner with cross-functional teams including IE, solutions engineering, customer quality, and implementations.
• Work closely with HR, Safety, and Customer Service to drive results.

Skills

Leadership

Labor planning

KPI management

P&L management

Lean Six Sigma

WMS configuration

Excel

Communication

Cross-functional collaboration

Education

Bachelor’s Degree

Tools

WMS

Excel

Job description

Stord, the consumer experience company, seeks a Senior Operations Manager in Atlanta, GA to lead fulfillment activities, inbound/outbound, and returns. You will manage Area Managers and a large operations team while ensuring inventory accuracy and SOP adherence.

You will drive data-driven KPIs, own the P&L, and partner with cross-functional teams to optimize processes and profitability in a fast-paced environment.