Senior Front Office Manager

The Walt Disney Company; Anaheim (CA); On-site; USD 77,000 - 96,000; Full time

Job summary

The Senior Front Office Manager at Disneyland Resort will oversee daily Front Office operations, ensuring a seamless guest experience. This role involves leading a diverse team, managing budgets, and upholding Disney’s service standards while fostering an engaging workplace culture.

Benefits

Medical benefits

Financial incentives

Long-term incentives

Qualifications

• 3+ years of leadership experience in Front Office or Guest Relations.
• Ability to collaborate and enhance performance.
• Proven track record in operational management.

Responsibilities

• Manage day-to-day operations of the Front Office.
• Lead and inspire a team of Cast Members.
• Ensure compliance with policies and procedures.

Skills

Leadership

Team Inspiration

Financial Acumen

Problem Solving

Multilingual skills

Education

High school diploma or equivalent

Bachelor's degree strongly preferred

Tools

Hotel property management systems (preferably Opera)

Job description

Senior Front Office Manager

Apply Now Apply Later Job ID 10115012 Location Anaheim, California, United States Business Disneyland Resort Date posted6月. 09, 2025

Job Summary:

The Senior Front Office Manager leads the daily operations of the Front Office including Front Desk, Guest Services, Concierge and Club Lounge. You will interact with Guests, Cast Members, external service providers, the local community, and partners to provide a seamless arrival experience and delivery of superb service. You will use a complex property management system and other multi-functional hotel/guest services systems.

You will report to the Manager- Front Office (Department Head).

Responsibilities/You Will:
• Manage the day-to-day operation of the Front Office
• Lead a team of hourly Cast Members while demonstrating The Disney Leader Basics, serving as a model The Five Keys Basics (safety, courtesy, show, inclusion and efficiency) and delivering service from the heart
• Spend up to 90% of each day working in the operating area engaging with Guests and Cast Members
• Conduct regular meetings with Cast Members to communicate relevant information
• Recognize, coach, develop and inspire a diverse team of Cast Members
• Make daily operational decisions that benefit Guests, Cast Members and the business
• Monitor daily staffing levels based on demand
• Ensure an environment where Guest and Cast Safety are the priority
• Maintain current training proficiencies and sign-off on training and recertification completed by Cast Members
• Manage many variables at one time, creatively and using all available resources
• Ensure compliance of all policies and procedures
• Communicate and partner with other leaders, peers and partners to ensure smooth daily operations
• Manage budgets and projects
• Uphold the legacy and vision of the Walt Disney Company

Basic Qualifications/You Will Have
• 3+ years of leadership experience in Front Office, Guest Relations, or a similar role
• Proven ability to collaborate with others to enhance performance through accountability and continuous improvement
• Strong ability to inspire teams and act as a catalyst for operational advancements
• Demonstrated track record of successfully managing responsibilities and completing initiatives with efficiency
• Self-motivated professional committed to ongoing learning and skill development
• Ability to navigate competing priorities in a dynamic, fast-paced environment
• Strong financial acumen including labor and expense management

Preferred Qualifications
• Working knowledge of hotel property management systems (preferably Opera)
• Prior experience in a luxury hotel
• Strong leadership and problem-solving skills
• Excellent communication skills
• Multilingual skills

Required Education
High school diploma or equivalent

Preferred Education
Bachelor's degree strongly preferred

The hiring range for this position is $77,000 to $95,100. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Disneyland Resort:

When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500- acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc. , which is part of a business we call Disneyland Resort .

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

Disability Accommodation for Employment Applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs . We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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