Senior Front Office Assistant - Digestive Health Institute

Orlando Health, Inc.; Orlando (FL); On-site; USD 34,000 - 48,000; Full time

Job summary

Orlando Health Digestive Health Institute in downtown Orlando seeks a Senior Front Office Assistant to perform routine scheduling and administrative tasks in an ambulatory/physician office under supervision. The role supports physicians, staff and patients, handling calls, messages, billing liaison and referrals.

The ideal candidate will have a High School diploma, typing ~30 wpm, knowledge of ICD and CPT, and two years in a medical office.

Qualifications

• Typing speed of approximately 30 wpm or ability to demonstrate competent use of a practice management system.
• Knowledge of ICD & CPT codes.

Responsibilities

• Adheres to policy, procedures and standards of excellence and maintains attendance.
• Handles multiple tasks, answers phones, takes messages, files lab reports and medical records.
• Performs word processing, spreadsheet data entry, charge entry and cash handling.
• Liaises between physician, patient and insurance for referrals and authorizations.
• Keeps a clean, organized office and supports office billing as needed.

Skills

Typing speed 30 wpm

ICD CPT knowledge

Education

High School graduate or equivalent

Job description

Position Summary

Senior Front Office Assistant - Digestive Health Institute - Downtown

ORLANDO HEALTH DIGESTIVE HEALTH INSTITUTE Orlando Health Digestive Health Institute is an international destination for care, offering comprehensive and coordinated services to evaluate, diagnose and treat a wide range of conditions affecting the digestive tract and gastrointestinal organs. The institute has distinguished itself worldwide in offering many diagnostic and treatment options, including artificial intelligence (AI) capabilities that improve diagnosis, treatment and outcomes. The institute brings internationally recognized digestive disease care to a new state-of-the-art facility in downtown Orlando as well as several satellite sites conveniently located within the Orlando Health system. Orlando Health Digestive Health Institute is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. "Orlando Health Is Your Best Place to Work" is not just something we say, it’s our promise to you.

The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office operating under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager and/or the Practice Site Supervisor.

Responsibilities

Essential Functions

• Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
• Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
• Performs word processing and spreadsheet data.
• Performs charge entry and cash handling.
• Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies.
• Maintains a clean, safe and organized office.
• Act as a Liaison to assist office billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
• Knowledge of ICD & CPT.

Experience

• Two (2) years’ experience in a medical office environment.