Senior Front Office Assistant | Outpatient Neuro | Melbourne, FL

Orlando Health, Inc.; Melbourne (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health, Inc. in Melbourne, FL is seeking a Senior Front Office Assistant to perform routine scheduling and administrative tasks in an ambulatory physician office under the supervision of the Practice Site Supervisor.

The ideal candidate will have two years of medical office experience, a typing speed around 30 wpm, and proficiency with a practice management system. This role requires strong organization and effective communication with patients and insurers.

Qualifications

• Two years’ experience in a medical office environment.
• Typing speed of approximately 30 wpm or ability to use a practice management system.
• Knowledge of ICD and CPT coding.

Responsibilities

• Adheres to Orlando Health policies and standards.
• Handle multiple tasks, answer calls, take messages, file lab reports and medical records.
• Perform word processing and spreadsheet data entry.
• Perform charge entry and cash handling.
• Liaise between physicians, patients and insurance for referrals and authorizations.
• Maintain attendance and comply with policies and regulations.
• Support billing services as needed.

Skills

Multi-tasking

Telephone handling

Word processing

Spreadsheet data

Billing liaison

Office software

Education

High School graduate or equivalent

Typing speed 30 wpm

Knowledge of ICD & CPT

Tools

Practice management software

Job description

Position Summary

The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office operating under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager and/or the Practice Site Supervisor.

***MUST has Two (2) experience in a medical office environment.***

Responsibilities

Essential Functions

• Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
• Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
• Performs word processing and spreadsheet data.
• Performs charge entry and cash handling.
• Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies.
• Maintains a clean, safe and organized office.
• Act as a Liaison to assist office billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
• Knowledge of ICD & CPT.

Experience

• Two (2) years’ experience in a medical office environment.