Senior Fraud Product Manager

Mercury; San Francisco (CA); In loco; USD 201.000 - 251.000; Tempo pieno

Descrizione del lavoro

Mercury is seeking a Product Manager for Fraud to shape strategy across fraud prevention and risk management. You will lead cross-functional teams to design holds, limit structures, and friction points, while ensuring a seamless customer experience.

You will partner with data science to develop ML models and optimize risk metrics across money movement products. You will translate complex risk concepts into actionable product strategies, balance risk with customer experience, and navigate

Competenze

• 7+ years of product management experience in fraud or risk within banking or fintech.
• Deep customer empathy and understanding of how risk friction impacts UX, growth and retention.
• Experience with complex automated decisioning systems, rules, ML models, real-time data pipelines.
• Proficiency with analytics to translate performance into actionable insights and priorities.
• Strong cross-functional leadership to balance risk, compliance, and customer experience.
• Exceptional communication to translate risk concepts into product strategy.
• Comfort with ambiguity and balanced decision-making with imperfect information.

Mansioni

• Shape strategy and roadmap for fraud prevention across areas from account integrity to money movement and experiences that protect customers.
• Design and execute strategic vision to mitigate fraud and improve risk experience, including holds, limits, verification, and friction points.
• Craft user journeys applying friction based on risk signals with minimal disruption to good users.
• Build tooling to enable risk and support teams to manage case volume, exceptions and high-touch cases.
• Partner with data science to develop, deploy, and improve ML models.
• Establish and track metrics measuring risk effectiveness, operations, and customer impact.
• Support Mercury's risk capabilities to scale across the product suite.

Conoscenze

Fraud product management

Cross-functional leadership

Analytics

Machine learning

Data pipelines

Customer empathy

Risk and compliance

Strumenti

Rules engines

Descrizione del lavoro

Mercury is seeking a Product Manager for Fraud to shape strategy across fraud prevention and risk management. You will lead cross-functional teams to design holds, limit structures, and friction points, while ensuring a seamless customer experience.

You will partner with data science to develop ML models and optimize risk metrics across money movement products. You will translate complex risk concepts into actionable product strategies, balance risk with customer experience, and navigate