Senior Fraud & Client Risk Manager

LVMH Group; Irving (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Short/Long-term disability

Paid time off

Employee discount

Retirement plans

Job summary

Louis Vuitton is seeking a dedicated Fraud Manager, Client Services to lead a team of Fraud and Client Data Analysts and protect the brand from fraudulent activities while ensuring compliance with business policies.

You will oversee complex client risk investigations, coordinate with Internal Control and P&F teams, and drive improvements in fraud prevention, detection, and control processes.

Qualifications

• 5-7 years of experience in risk management, fraud prevention, loss prevention, or asset protection.
• 3-5 years of people leadership experience in a management capacity.
• Experience in risk management and analytic strategy is highly desirable.

Responsibilities

• Develop fraud standards and fraud risk rules in collaboration with global standards.
• Proactively manage chargebacks and payment disputes, gathering supporting evidence and processing written correspondence to recover funds.
• Analyze business operations and identify links between fraudulent transactions to develop actionable recommendations and insights.
• Serve as the primary point of contact for Zone and Global teams, facilitating communication and reporting on risk and control effectiveness.
• Lead assessment and improvement of control processes related to client risk management and fraud prevention.
• Evaluate prevention, detection, and response capabilities, including processes, tools, skills, and staffing.
• Cultivate partnerships across internal departments to foster collaboration and implement holistic fraud prevention strategies.
• Directly supervise and manage a team of Team Leads and Analysts with a focus on accuracy, efficiency, and compliance.
• Monitor and evaluate analyst productivity and quality through performance reviews, coaching, and feedback.

Skills

Leadership

Analytical

Communication

Risk management

Fraud prevention

Data analysis

PowerBI

Advanced Excel

Teamwork

Problem solving

Strategic thinking

Agile learner

Tools

PowerBI

Excel

Job description

Louis Vuitton is seeking a dedicated Fraud Manager, Client Services to lead a team of Fraud and Client Data Analysts and protect the brand from fraudulent activities while ensuring compliance with business policies.

You will oversee complex client risk investigations, coordinate with Internal Control and P&F teams, and drive improvements in fraud prevention, detection, and control processes.