Fraud Manager, Client Services

LVMH Group; Irving (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Short/Long-term disability

Paid time off

Employee discount

Retirement plans

Job summary

Louis Vuitton is seeking a dedicated Fraud Manager, Client Services to lead a team of Fraud and Client Data Analysts and protect the brand from fraudulent activities while ensuring compliance with business policies.

You will oversee complex client risk investigations, coordinate with Internal Control and P&F teams, and drive improvements in fraud prevention, detection, and control processes.

Qualifications

• 5-7 years of experience in risk management, fraud prevention, loss prevention, or asset protection.
• 3-5 years of people leadership experience in a management capacity.
• Experience in risk management and analytic strategy is highly desirable.

Responsibilities

• Develop fraud standards and fraud risk rules in collaboration with global standards.
• Proactively manage chargebacks and payment disputes, gathering supporting evidence and processing written correspondence to recover funds.
• Analyze business operations and identify links between fraudulent transactions to develop actionable recommendations and insights.
• Serve as the primary point of contact for Zone and Global teams, facilitating communication and reporting on risk and control effectiveness.
• Lead assessment and improvement of control processes related to client risk management and fraud prevention.
• Evaluate prevention, detection, and response capabilities, including processes, tools, skills, and staffing.
• Cultivate partnerships across internal departments to foster collaboration and implement holistic fraud prevention strategies.
• Directly supervise and manage a team of Team Leads and Analysts with a focus on accuracy, efficiency, and compliance.
• Monitor and evaluate analyst productivity and quality through performance reviews, coaching, and feedback.

Skills

Leadership

Analytical

Communication

Risk management

Fraud prevention

Data analysis

PowerBI

Advanced Excel

Teamwork

Problem solving

Strategic thinking

Agile learner

Tools

PowerBI

Excel

Job description

Louis Vuitton is seeking a dedicated and experienced Fraud Manager, Client Services to play a critical role in protecting our brand from fraudulent activities and ensuring compliance with business policies. This individual will lead a team of Fraud and Client Data Analysts, oversee complex client risk investigations, and serve as a key liaison with Internal Control and P&F teams.

Job responsibilities

Responsibilities include, but are not limited to:

• Fraud Strategy & Operations:
  • Develop fraud standards and fraud risk rules in collaboration with global standards.
  • Proactively manage chargebacks and payment disputes, gathering supporting evidence and processing written correspondence to successfully recover funds.
  • Analyze business operations and identify links between fraudulent transactions to develop actionable recommendations and insights, preventing current or future fraud exposure for LVA Digital.
• Internal Control & Compliance Coordination:
  • Serve as the primary point of contact for Zone and Global Payment & Fraud teams, facilitating communication and providing regular updates on risk profiles, compliance status, and control effectiveness.
  • Lead the assessment and improvement of existing control processes related to client risk management, recommending enhancements to strengthen the overall control environment and reduce vulnerabilities.
  • Evaluate prevention, detection, and response capabilities, including processes, tools, skills, and staffing, to continuously enhance our fraud defense mechanisms.
  • Cultivate and maintain strategic partnerships across internal departments (e.g., Legal, IT, Digital, Retail Operations) and external entities to foster a collaborative environment, share intelligence, and implement holistic fraud prevention strategies.
• Team Leadership & Performance Management:
  • Directly supervise and manage a team of Team Leads and Analysts, fostering a high-performance culture focused on accuracy, efficiency, and compliance.
  • Monitor and evaluate analyst productivity and quality through regular performance reviews, coaching, and feedback sessions, ensuring consistent adherence to established KPIs and quality standards.

Profile

The ideal candidate will possess strong leadership, analytical, and communication skills, with a proven track record in risk management and fraud prevention within a luxury retail environment.

• Experience:
  • 5-7 years of experience in similar operations (risk management, fraud prevention, loss prevention, asset protection).
  • 3-5 years of people leadership experience in a management capacity.
  • Experience in risk management and analytic strategy is highly desirable.
• Skills:
  • Exceptional interpersonal, verbal, and written communication skills.
  • Strong leadership, collaboration, influencing, and organizational skills with meticulous attention to detail.
  • Must be self-motivated with the ability to work independently and as part of a cohesive team.
  • Proficiency in data analysis and deriving meaningful insights for decision-making.
  • Familiarity with PowerBI and advanced Excel skills.
  • A strong team player with a collaborative approach to problem-solving.
  • An agile learner, strategic thinker, and possess strong problem-solving skills.

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

The appointed candidate will be offered a salary within the range of USD $80,000 - $100,000 annually, plus the opportunity for a bonus, a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions.

• medical
• dental
• vision
• short and long-term disability
• various paid time off programs
• employee discount/perks
• two retirement plans both with employer contributions

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.