Senior Fraud Risk Analytics Specialist

Santander Consumer USA Inc.; Southington (CT); On-site; USD 49,000 - 81,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Sr. Specialist, Claims & Fraud Operations to drive risk identification and prevention within the organization.

You will analyze data, monitor fraud indicators, and collaborate across branches, contact centers, and lending departments to mitigate losses. You will also develop reporting, perform root-cause analyses, and train staff on security policies to maintain strong risk controls.

Qualifications

• Associate’s Degree in related field or equivalent demonstrated through work experience, training, military service, or education - Required.
• 3+ years in financial services or similar environment (customer service, operations, or fraud prevention) - Required.
• Working knowledge of loss and fraud detection/prevention, compliance and regulatory issues.

Responsibilities

• Identifies risk factors and trends of potentially fraudulent activity utilizing data analysis and interpretation.
• Increases operational efficiencies to streamline fraud prevention effectiveness.
• Monitors fraud risk and reviews complex exceptions from fraud prevention filters.
• Conducts root cause analysis to identify opportunities to predict, prevent and mitigate risk.
• Develops trending reports and indicators for early warning of fraud risk.
• Communicates significant issues to management and recommends improvements.
• Performs routine data checks and data reconciliation tasks.
• Interacts with Customers, Contact Center and Branches by phone for fraud updates.
• Trains branch staff on security procedures and policies.
• Reports suspicious activity as required by law.

Skills

Fraud risk knowledge

Fraud systems (Lexus Nexus, Targus, TU

Root cause analysis

Analytical thinking

Communication skills

Organizational skills

Multi-tasking

MS Office

Education

Associate’s Degree in related field

Job description

Santander Consumer USA Inc. is seeking a Sr. Specialist, Claims & Fraud Operations to drive risk identification and prevention within the organization.

You will analyze data, monitor fraud indicators, and collaborate across branches, contact centers, and lending departments to mitigate losses. You will also develop reporting, perform root-cause analyses, and train staff on security policies to maintain strong risk controls.