Senior Framing Specialist – Customer Experience Lead

Michaels Stores; Brandon (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

Job summary

The Michaels Companies Inc. Brandon, FL store is seeking a Store Framing Associate to assist customers with custom framing, complete framing orders, and maintain a well‑stocked, friendly shopping environment.

You will help customers select frames, operate framing equipment, and process purchases while adhering to SOPs and safety standards. Prior retail experience is preferred, and flexible hours include nights and weekends.

Qualifications

• Basic computer skills.
• Basic measuring skills.
• Ability to operate the framing equipment and glass cutter.

Responsibilities

• Adhere to SOPs and company programs; ensure compliance.
• Build relationships with customers while delivering custom framing solutions.
• Deliver sales and production results.
• Act in lead capacity in the absence of the Framing Manager.
• Train other team members and support KPI achievement.
• Complete framing orders with quality and on time.
• Maintain the frame department and stock, including replenishment.
• Provide friendly customer service and help customers find what they need.
• Process checkout with cash handling standards.
• Support shrink and safety programs.
• Interact positively and professionally with customers and coworkers.
• Assist with truck unloading and stocking.
• Operate cash register and cash handling to standards.
• Enroll customers in Rewards and educate about VOC surveys.
• Assist with Omni channel processes.

Skills

Basic computer skills

Basic measuring skills

Tools

Framing equipment

Glass cutter

Job description

The Michaels Companies Inc. Brandon, FL store is seeking a Store Framing Associate to assist customers with custom framing, complete framing orders, and maintain a well‑stocked, friendly shopping environment.

You will help customers select frames, operate framing equipment, and process purchases while adhering to SOPs and safety standards. Prior retail experience is preferred, and flexible hours include nights and weekends.