Senior Forward Deployed Product Manager (NYC)

Madrona Venture Labs

New York (NY)

On-site

USD 150,000 - 190,000

Full time

14 days+

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Benefits offered by this job

Competitive salary + meaningful equity

Premium medical, dental & vision for 1

401(k), immediate eligibility

Lunch in-office 5 days/week

Flexible/unlimited PTO

Commuter & equipment stipends

Wellness & Fitness stipend

Generous parental leave

Relocation assistance available

In-office culture in San Francisco

Job summary

DOSS is seeking a Forward Deployed Product Manager to bridge product, operations, data, and client partnership, translating complex business problems into ERP solutions on the DOSS platform. You will work directly with client leadership from discovery through go-live and leverage AI tooling as a core part of your workflow.

This role is ideal for someone who thrives in ambiguity, moves fast in enterprise settings, and brings intellectual curiosity to operational challenges while helping clients

Qualifications

4–6 years in consulting, technical program management, product operations, or implementation at a technology company.
A systems thinker who can untangle complex problems and put them back together with clarity.
High-intensity by genuine preference; you've operated in fast-moving environments (startups, consulting, finance).
Technical from first principles; you can work through hard engineering and logic problems intuitively.
Strong analytical mindset; SQL experience is a plus.
Fluent with AI tools and excited about applying them to real operational problems.
Executive presence and communication skills for director-level client environments.

Responsibilities

Lead end-to-end ERP implementation lifecycles across upper mid-market and enterprise clients, including discovery, product design, configuration, UAT, and go-live
Conduct cross-functional deep dives across client organizations to map business processes and surface requirements, and identify the right solution architecture
Translate complex operational and financial workflows (flow of goods, information, and money) into data models, product configurations, and integrations on the Doss platform
Build new product capabilities within DOSS to support enterprise-scale deployments and extend the platform
Collaborate with technical teams on integrations and data migrations
Own client relationships at the operator and director level; support senior-led executive relationships and escalations
Drive retention and expansion by turning successful implementations into client advocacy
Use AI tooling actively and fluently across your workflow and contribute to automation initiatives that improve how the team delivers

Skills

Consulting experience

ERP experience

Systems thinking

Technical from first principles

SQL

AI tooling

Executive presence

Tools

AI tooling

Job description

About Doss

DOSS is building an Operations Cloud for the real world.

A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across:

Procurement
Inventory
Orders
Fulfillment
Finance

Built to replace spreadsheet chaos and rigid, consultant-heavy ERPs.

Fast time-to-value, adaptable as the business evolves.

Through our Adaptive Resource Platform (ARP) and unified operational data model, teams deploy quickly, automate workflows, and make changes without months of re-implementation.

We recently raised a $55M Series B, co-led by Madrona and Premji Invest. Participation from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC.

DOSS is trusted by fast-growing operators to run critical operations with speed, control, and confidence.

Forward Deployed Product Manager

About the Role

DOSS's Forward Deployed Services team is the core engine of how we deliver value to customers. As a Senior Forward Deployed Product Manager, you sit at the intersection of product, operations, data, and client partnership, and are responsible for translating complex business problems into working solutions on the DOSS ERP platform.

This role is for someone who thrives in ambiguity, moves fast, and brings genuine intellectual curiosity to hard operational problems. You'll work directly with client leadership, embed in their workflows, and own the implementation lifecycle from discovery through go-live. You'll also leverage AI tooling as a core part of how you work.

What You'll Do

Lead end-to-end ERP implementation lifecycles across upper mid-market and enterprise clients, including discovery, product design, configuration, UAT, and go-live
Conduct cross-functional deep dives across client organizations to map business processes and surface requirements, and identify the right solution architecture
Translate complex operational and financial workflows (flow of goods, information, and money) into data models, product configurations, and integrations on the Doss platform
Build new product capabilities within DOSS to support enterprise-scale deployments and extend the platform
Collaborate with technical teams on integrations and data migrations
Own client relationships at the operator and director level; support senior-led executive relationships and escalations
Drive retention and expansion by turning successful implementations into client advocacy
Use AI tooling actively and fluently across your workflow and contribute to automation initiatives that improve how the team delivers

What We're Looking For

4-6 years in consulting, technical program management, product operations, or implementation at a technology company; ERP experience is a plus but not required
A systems thinker who can traverse interconnected people, process, and technology; you can untangle complex problems and put them back together with clarity
High-intensity by genuine preference; you've operated in fast-moving environments (startups, consulting, finance) and that's where you do your best work
Technical from first principles; you can work through hard engineering and logic problems intuitively, not by memorization
Strong analytical mindset; SQL experience is a plus
Fluent with AI tools and excited about applying them to real operational problems
Executive presence and communication skills that hold up in client-facing environments at the director level and above

What You'll Get