Lead Forward Deployed Product Manager

Madrona Venture Labs

San Francisco (CA)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Equity

In-office SF

Job summary

DOSS is seeking a Lead Forward Deployed Product Manager to join its Forward Deployed Services team, the core engine for post-sales product operations and implementations. You will partner with client leadership to analyze workflows and design data models, while building and configuring on the DOSS ERP platform.

You’ll own end-to-end ERP lifecycle for top customers, drive new capabilities, and push best practices across the team, with a focus on value delivery and customer success.

Qualifications

7+ years in engineering, consulting, finance, operations or technical program management at a tech company.
Systems thinking across people, process and technology.
Experience in high-pressure startup or consulting roles.
Technical from first principles with ability to reason from fundamentals.
Strong analytical skills; SQL experience is a plus.

Responsibilities

Support end-to-end post-sales lifecycle for 1-2 enterprise clients from discovery to go-live.
Map end-to-end business processes and workflows across customer organizations.
Build new product capabilities within the DOSS ERP platform.
Contribute to best practices and processes across the team.
Translate process flows into product design and configuration within the DOSS platform.
Collaborate with technical teams on integrations and data migrations.
Support UAT, training, go-live, and client relationships to drive retention.
Contribute to initiatives to drive automation and AI in the product lifecycle.

Skills

ERP experience

Systems thinking

High-intensity

Technical from first principles

Analytical mindset

Tools

SQL

Job description

About Doss

DOSS is building an Operations Cloud for the real world.

A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across:

Procurement
Inventory
Orders
Fulfillment
Finance

Built to replace spreadsheet chaos and rigid, consultant-heavy ERPs. Fast time-to-value, adaptable as the business evolves.

Through our Adaptive Resource Platform (ARP) and unified operational data model, teams deploy quickly, automate workflows, and make changes without months of re-implementation.

We recently raised a $55M Series B, co-led by Madrona and Premji Invest. Participation from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC.

DOSS is trusted by fast-growing operators to run critical operations with speed, control, and confidence.

About the Role

DOSS's Forward Deployed Services team is the core engine of DOSS and the success of our customers. This unique role sits at the intersection of product, data, operations, implementation and customer partnership. The team is responsible for the entire post-sales product operations and implementation lifecycle:

Discovery: partnering with cross functional client leadership to analyze their operational and financial workflows (flow of goods, information and money) and requirements
Product Design: Data model, workflows and integrations
Build/Configure on DOSS/ERP platform
UAT and Go-live

The Lead Forward Deployed Product Manager will support our push to upper mid-market and enterprise clients, and will have multiple responsibilities:

Support e2e ERP lifecycle process and success for 1-2 of our bigger clients
Build new product capabilities/solutions within the DOSS ERP platform
Contribute to best practices and process improvements across the team

Hands-on ERP implementation experience is required. Our current team comes from a mix of business and technical backgrounds. What we value the most are:

Ownership/accountability mindset
Customer obsession (including client/stakeholder management)
Appetite for operational and technical details
Business acumen to zoom out and discuss value drivers
Passion for learning quickly

What You'll Do

Support e2e post sales customer lifecycle from discovery, design, product implementation and go-live across our bigger clients - you are responsible for ensuring client achieves success and value from DOSS
Conduct cross functional deep dives across customer organization to map end-to-end business processes and workflows
Build new product capabilities that help support DOSS's push to upper mid market and ENT clients
Contribute to best in class practices and processes across the entire team
Translate process flows into product design and configuration within the DOSS platform
Collaborate with technical teams on integrations and data migrations required for successful implementations
Support UAT, training, and go-live support, and build relationships with clients to drive retention and potentially upsell turn our customers to our biggest advocates!!
Contribute to initiatives to drive improvements in DOSS product and customer lifecycle processes via automation and AI - we are an AI native company and team

What We're Looking For

7+ years in engineering (industrial, process, computer etc.), consulting, finance, operations, product operations or technical program management at a technology company - ERP experience not required (though if you have experience in that its a plus)
Systems Thinker. Everything in our business is highly interconnected across people, process, and technology. In order to make progress you need to be able to traverse it, untangle it, and put it back together.
High-Intensity. You have experience in high-pressure roles within startups, consulting, finance etc. - these are your real preferences, not your stated preferences.
Technical from 1st Principles. You can grok hard engineering and logic problems from a place of intuition, not memorization.
Intellectual Firepower. You cut through noise, synthesize, and get to the right answers fast.
Strong analytical mindset; experience with SQL is a plus (but not required)

What You'll Get