Lead Forward Deployed Product Manager (NYC)

DOSS

New York (NY)

On-site

USD 180,000 - 210,000

Full time

32 hours ago

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Benefits offered by this job

Premium medical coverage

Dental & vision coverage

401(k) match

Lunch in-office 5 days/week

Flexible/unlimited PTO

Relocation assistance

Wellness & Fitness stipend

Parental leave

In-office culture in San Francisco

Job summary

DOSS, an AI-native operations cloud for physical product businesses, seeks a Customer Product Operations Lead to own post-sales lifecycle for large clients and drive value from the DOSS ERP platform.

You will map complex business processes, build new product capabilities, and lead a pod across multiple projects, partnering with engineering on integrations and data migrations.

Qualifications

6-10 years in engineering, consulting, finance, operations, product operations or TPM at a tech company.
ERP experience is not required, but welcomed if present.
Systems thinking across people, process and technology.
Ability to thrive in high-pressure startup, consulting or finance environments.
Strong technical intuition and fast problem-solving.
Experience with SQL is a plus.

Responsibilities

Own end-to-end post-sales lifecycle from discovery to go-live for large clients.
Map end-to-end business processes and workflows across client organizations.
Drive development of new product capabilities for upper mid-market and enterprise.
Lead and mentor a team across multiple concurrent projects.
Develop best-in-class practices for the customer ops team.
Collaborate with engineering on integrations and data migrations.

Skills

Systems Thinker

High-Intensity

Technical from 1st Principles

Intellectual Firepower

Analytical mindset

SQL (plus)

Tools

SQL

Job description

About Doss

DOSS is building an Operations Cloud for the real world.

A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across:

Procurement
Orders
Finance

About Doss

DOSS is building an Operations Cloud for the real world.

A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across:

Procurement
Inventory
Orders
Fulfillment
Finance

Built to replace spreadsheet chaos and rigid, consultant-heavy ERPs.

Fast time-to-value, adaptable as the business evolves.

Through our Adaptive Resource Platform (ARP) and unified operational data model, teams deploy quickly, automate workflows, and make changes without months of re-implementation.

We recently raised a $55M Series B, co-led by Madrona and Premji Invest. Participation from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC.

DOSS is trusted by fast-growing operators to run critical operations with speed, control, and confidence.

About The Role

The Customer Product Operations team is the core engine of DOSS and the success of our customers. This unique role sits at the intersection of product, data, operations, implementation and customer partnership. The team is responsible for the entire post-sales product operations and implementation lifecycle

Discovery: partnering with cross functional client leadership to analyze their operational and financial workflows (flow of goods, information and money) and requirements
Product Design: Data model, workflows and integrations
Build/Configure on DOSS/ERP platform
UAT and Go-live

The Customer Product Operations Lead will drive our push to upper mid-market and enterprise clients, and will have multiple responsibilities

Own e2e ERP lifecycle process and success for 1-2 of our bigger clients
Lead/mentor a pod of associates
Build new product capabilities/solutions within the DOSS ERP platform

While having previous ERP or industry experience is always a plus, it is not a pre-requisite. Our current team comes from a mix of business and technical backgrounds. What we value the most are:

Ownership/accountability mindset
Customer obsession (including client/stakeholder management)
Appetite for operational and technical details
Business acumen to zoom out and discuss value drivers
Passion for learning quickly

What You'll Do

Own e2e post sales customer lifecycle from discovery, design, product implementation and go-live across our bigger clients - you are responsible for ensuring client achieves success and value from DOSS
Conduct cross functional deep dives across customer organization to map end-to-end business processes and workflows
Drive build of new product capabilities that help support DOSS’s push to upper mid market and ENT clients
Lead and mentor a pod of associates across a number of concurrent projects
Build best in class practices and processes across the entire team
Translate process flows into product design and configuration within the DOSS platform
Collaborate with technical teams on integrations and data migrations required for successful implementations
Manage UAT, training, and go-live support, and build relationships with clients to drive retention and potentially upsell to turn our customers to our biggest advocates!!
Lead initiatives to drive improvements in DOSS product and customer lifecycle processes via automation and AI - we are an AI native company and team

What We're Looking For

6-10 years in engineering (industrial, process, computer etc.), consulting, finance, operations, product operations or technical program management at a technology company - ERP experience not required (though if you have experience in that its a plus)
Systems Thinker. Everything in our business is highly interconnected across people, process, and technology. In order to make progress you need to be able to traverse it, untangle it, and put it back together.
High-Intensity. You have experience in high-pressure roles within startups, consulting, finance etc. - these are your real preferences, not your stated preferences.
Technical from 1st Principles. You can grok hard engineering and logic problems from a place of intuition, not memorization.
Intellectual Firepower. You cut through noise, synthesize, and get to the right answers fast.
Strong analytical mindset; experience with SQL is a plus (but not required)

What You'll Get