Senior Forward Deployed Engineer

Open Systems Technologies; San Francisco (CA); On-site; USD 140,000 - 180,000; Full time

Job summary

Open Systems Technologies seeks a Senior Forward Deployed Engineer to deliver our voice AI solutions to enterprise clients, embedding with their teams to build production-ready systems. You will bridge technical and non-technical stakeholders with exceptional communication, driving adoption and shaping our platform through customer insights.

Lead end-to-end delivery, prototype demos, and translate field feedback into actionable product recommendations, partnering with sales to gather

Qualifications

• 2+ years as a Forward Deployed Engineer, AI Engineer, or similar customer-facing technical role or 2+ years of Software Engineer or Founding Engineer experience.
• Excel at communication & explaining complex technical concepts to non-technical audiences.
• Have delivered systems in fast-paced, ambiguous settings.
• Understand LLM-powered systems and their impact on user experience.
• Proactively manage risks and maintain momentum under pressure.

Responsibilities

• Lead end-to-end delivery of projects using company's voice agent platform - from prototyping to production, communicating progress and risks clearly.
• Become go-to experts on building voice AI solutions, especially LLM prompting tips & tricks.
• Partner with sales to engage clients to gather requirements, prototype demos, and present system designs.
• Scope projects, resolve blockers, and align teams with concise updates.
• Codify reusable patterns into tools or platform components.
• Translate field feedback into actionable product and GTM recommendations.

Skills

Client-facing communication

Project delivery

LLM prompting expertise

Stakeholder management

Ambiguity navigation

Job description

As a Senior Forward Deployed Engineer, you'll deliver company's voice AI solutions to enterprise clients, embedding with their teams to build production-ready systems. You'll bridge technical and non-technical stakeholders with exceptional communication, driving adoption and shaping our platform through customer insights.

Responsibilities:

• Lead end-to-end delivery of projects using company's voice agent platform - from prototyping to production, communicating progress and risks clearly.


• Become go-to experts on building voice AI solutions, especially LLM prompting tips & tricks.


• Partner with sales to engage clients to gather requirements, prototype demos, and present system designs.


• Scope projects, resolve blockers, and align teams with concise updates.


• Codify reusable patterns into tools or platform components.


• Translate field feedback into actionable product and GTM recommendations.

Qualifications:

• 2+ years as a Forward Deployed Engineer, AI Engineer, or similar customer-facing technical role or 2+ years of Software Engineer or Founding Engineer experience.


• Excel at communication & explaining complex technical concepts to non-technical audiences.


• Have delivered systems in fast-paced, ambiguous settings.


• Understand LLM-powered systems and their impact on user experience.


• Proactively manage risks and maintain momentum under pressure.