Senior Forklift Technician / Field Service Mechanic

WMH Solutions; Jackson (MS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Take-home service van

Fuel card

Travel time paid

Tablet and diagnostic tools

OEM training and certifications

Uniforms provided

Job summary

WMH Solutions is seeking a Senior Forklift Technician / Field Service Mechanic to join our service team in Jackson, MS. The role involves diagnosing, repairing, and maintaining forklifts and material handling equipment in the field, with a take-home service van, travel benefits, and OEM training.

You will work directly with customers, solve complex mechanical problems, and represent WMH professionally. This full-time position requires 5+ years of related experience, strong diagnostic skills, and

Qualifications

• 5+ years in forklift/field service or similar technician role.
• Ability to diagnose, repair, and maintain forklifts and material handling equipment.
• Experience reading schematics and service manuals; strong customer communication.

Responsibilities

• Diagnose and repair advanced equipment in the field.
• Maintain and support forklifts and related machinery across territory.
• Document service activity and communicate with customers and leadership.
• Mentor junior technicians when needed.
• Ensure safety and compliance on all service calls.

Skills

Troubleshooting

Diagnostic skills

Schematics reading

Customer service

Independent work

Valid driver’s license

Heavy lifting (50+ lbs)

Safety awareness

Education

ASE certifications

Forklift certifications

OEM dealership experience

Tools

Diagnostic software

Service management systems

Job description

Senior Forklift Technician / Field Service Mechanic

Department: Service

Employment Type: Full Time

Location: Jackson, MS

Reporting To: Jake Lacy

Description

WMH Solutions is hiring an experienced Senior Forklift Technician / Field Service Mechanic to join our growing service team.

This role is built for a skilled technician who can work independently in the field, diagnose complex equipment issues, communicate professionally with customers, and help keep material handling equipment running safely and efficiently.

If you have experience as a Forklift Technician, Field Service Technician, Diesel Mechanic, Heavy Equipment Technician, Mobile Service Technician, Industrial Maintenance Technician, Equipment Mechanic, Road Service Technician, or Maintenance Mechanic, this could be a strong next step in your career.

Benefits

• Company-provided take-home service van
• 100% paid travel time
• Fuel card
• Quarterly tool allowance
• Monthly cell phone allowance
• Tablet and advanced diagnostic technology
• OEM factory training and certifications
• Uniforms provided and laundered weekly
• Safety shoe allowance
• PPE provided
• Medical, dental, and vision insurance
• Company-paid life insurance and AD&D
• Paid holidays and PTO
• 401(k) with company match
• Profit sharing opportunities
• Stable, year-round work
• Long-term career advancement opportunities

What You'll Do

As a Senior Field Service Technician, you will diagnose, repair, maintain, and support forklifts, material handling equipment, and industrial equipment throughout your assigned service territory.

You will work directly with customers, solve complex mechanical problems, and play a key role in keeping their operations running safely and efficiently.

This is not an entry-level technician role. This position is designed for someone who can take ownership of service calls, troubleshoot independently, communicate clearly, and represent WMH professionally in the field.

You may also support and mentor less experienced technicians when needed.

You May Work On:

• Electric forklifts
• LP gas forklifts
• Diesel forklifts
• Reach trucks
• Order pickers
• Pallet jacks
• Industrial batteries and charging systems
• Warehouse equipment
• Material handling equipment
• Industrial machinery
• Hydraulic, electrical, mechanical, and powertrain systems

Responsibilities

• Perform advanced diagnostics and troubleshooting
• Repair hydraulic, electrical, mechanical, engine, and powertrain systems
• Complete preventative maintenance inspections
• Conduct safety inspections and equipment evaluations
• Document service activity, repair details, labor time, and repair recommendations
• Communicate directly with customers regarding equipment condition and repair solutions
• Manage service calls efficiently within your assigned territory
• Work independently while maintaining strong communication with service leadership and support teams
• Support and mentor junior technicians when needed
• Maintain exceptional customer service and professionalism
• Follow WMH safety, service, and documentation standards

What We’re Looking For

• 5+ years of experience as a Forklift Technician, Field Service Technician, Diesel Mechanic, Heavy Equipment Technician, Equipment Mechanic, Industrial Maintenance Technician, Maintenance Mechanic, or similar technician role
• Strong troubleshooting and diagnostic skills
• Experience with hydraulic systems, electrical systems, engines, drivetrains, mechanical systems, and industrial equipment
• Ability to read schematics, wiring diagrams, service manuals, and technical documentation
• Strong communication and customer service skills
• Ability to work independently with minimal supervision
• Ability to manage service calls, customer expectations, and repair documentation professionally
• Valid driver’s license with acceptable driving record
• Ability to lift 50+ pounds and work in industrial environments

• Material handling industry experience
• Forklift repair experience
• OEM dealership experience
• ASE certifications
• Forklift certifications
• Advanced electrical troubleshooting experience
• Diesel engine repair experience
• Battery-powered equipment experience
• Experience using diagnostic software or service management systems
• Experience mentoring or supporting junior technicians

This is a full-time field service role supporting customers throughout an assigned service territory.

You will receive a company-provided take-home service van, fuel card, tablet, and the tools/support needed to manage service calls efficiently.

Travel time is paid, and your work will directly support customers who rely on WMH to keep their operations moving.

Territory: [Insert Territory / Branch Area]

Schedule: Monday- Friday

Home Daily: Most cases

On-Call or Weekend Expectations: Potential opportunities

Career Growth Starts Here

We invest in technical training, OEM development, leadership growth, and long-term career progression. Whether your goal is becoming a Master Technician, Service Leader, Product Support Specialist, Service Manager, Branch Leader, or another leadership role, we want to help you build that future.