Senior FNOL CSR — Hybrid Claims Specialist

Summit Consulting; Cincinnati (OH); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid Time Off and paid holidays

401(k) plan with company match

Tuition reimbursement

Job summary

Summit Consulting is looking for a Senior Customer Service Representative to join their Claims team in Cincinnati, OH. This hybrid position will require 4 days in the office and 1 day remote after training. The representative will be responsible for handling customer interactions, processing claims intake, and resolving inquiries. Ideal candidates will have customer service experience, strong PC skills, and excellent communication abilities. Benefits include health coverage, tuition reimbursement, and a 401(k) plan.

Qualifications

• 1 to 3 years of related customer service experience.
• Excellent written, verbal, and interpersonal skills.
• Ability to work in a fast-paced environment with minimal supervision.

Responsibilities

• Perform customer interactions quickly and efficiently.
• Handle claim intake via phone from various parties.
• Respond to inquiries, complaints, and concerns regarding claims handling.

Skills

Customer service

Communication skills

PC skills

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Summit Consulting is looking for a Senior Customer Service Representative to join their Claims team in Cincinnati, OH. This hybrid position will require 4 days in the office and 1 day remote after training. The representative will be responsible for handling customer interactions, processing claims intake, and resolving inquiries. Ideal candidates will have customer service experience, strong PC skills, and excellent communication abilities. Benefits include health coverage, tuition reimbursement, and a 401(k) plan.