Senior Fleet Operations Manager - South Florida

Blackwell Miami Inc; Miami (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

AI tools support

Growth opportunities across Florida

Job summary

Blackwell Miami Inc. in Miami is seeking a Fleet Operations Manager to run the day-to-day for a 24/7 fleet repair operation.

You will own customer relationships across South Florida, managing dispatch and shop operations from the main Miami location. The role requires fluent English and Spanish, hands-on fleet or auto repair experience, strong mechanical understanding, calm under pressure, and a proactive, organized mindset.

Qualifications

• Experience managing fleet or auto repair operations (service manager, fleet coordinator, etc.).
• Mechanic knowledge and ability to explain faults clearly to customers.
• Bilingual in English and Spanish; interviews in both.
• Valid driver's license and willingness to travel across South Florida.

Responsibilities

• Start the day by checking customer chats, diagnostics, and updates.
• Take calls when issues arise and fix them.
• Run the Miami shop floor and visit customers across the territory.
• Handle dispatching and logistics, including towing.
• Get repair approvals and answer customer questions on mechanical and body work.
• Coordinate outside vendors for parts like keys and windshields.
• Call customers to find more work and stay ahead of issues.
• Track techs to ensure orders are completed on time.
• Always seek ways to streamline operations and approvals.

Skills

Fluent English

Fluent Spanish

Fleet/auto repair operations

Mechanic knowledge

Organized

Proactive

Customer relationship management

Job description

Blackwell Miami Inc. in Miami is seeking a Fleet Operations Manager to run the day-to-day for a 24/7 fleet repair operation.

You will own customer relationships across South Florida, managing dispatch and shop operations from the main Miami location. The role requires fluent English and Spanish, hands-on fleet or auto repair experience, strong mechanical understanding, calm under pressure, and a proactive, organized mindset.