Senior Fixed Operations Trainer

Asbury Automotive Group; Sandy Springs (GA); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid training

401k with company match

Health insurance

Job summary

Asbury Automotive Group is seeking a Senior Leadership Development Service Trainer to drive leadership excellence and team effectiveness across our service organization.

You will design and facilitate leadership development programs, coach service managers, and partner with store leaders to deliver improved guest experiences. The role requires strong facilitation, coaching and analytics to measure impact and inform program improvements.

Qualifications

• Experience in training or coaching leaders in a retail, guest-facing environment is preferred.
• Strong verbal and written communication skills are essential.
• Ability to moderate large groups while engaging audience.

Responsibilities

• Assist in the design and facilitation of leadership development training for current service managers and high potential fixed department candidates.
• Support guest-centric training program by providing training to Asbury team members.
• Assess impact of training by tracking metrics and propose improvements.
• Work with store management to identify improvement opportunities and enhance guest experience.

Skills

Verbal communication

Written communication

Coaching

Leadership training

Facilitation

Problem-solving

Microsoft Office

Tools

Microsoft Office

Job description

The Senior Leadership Development Service Trainer plays a lead role driving leadership excellence and team effectiveness through leadership development programs and customized solutions that support organizational goals and learning and development strategies. This position will help lead leadership development programs, such as the Service Manager Development Program, and work with an assigned group of leaders to assist with leadership, team and organizational effectiveness initiatives.

Duties/Responsibilities

• Assist in the design and facilitation of leadership development training for current service managers and high potential fixed department candidates
• Helps support the Guest Centric training program when needed by providing training to Asbury team members. This includes proficiency in both the ‘Week 1’ and ‘Service Advisor’ curriculum.
• Assesses the impact of training by tracking key metrics and recommend improvements to enhance the program
• Works with store management and regional fixed leaders to identify improvement opportunities to deliver an exceptional guest experience enhancing team member engagement
• Supports store managers in the implementation of leadership and team effectiveness topics within store locations
• Serves as an internal coach and consultant to service managers and fixed people leaders to support their growth and development in the areas of leadership development, servant leadership and team member engagement
• Partners with leaders to develop customized leadership development, team effectiveness and organizational effectiveness solutions that help meet business needs to improve team and leadership performance
• Performs other related duties to benefit the mission/vision of the organization
• Ability to clearly articulate Asbury’s Mission, Vision, Values and expectations
• Knowledgeable in latest Asbury technology
• Performs other related duties to benefit the mission/vision of the organization

Education & Experience

• Experience in training or coaching leaders in a retail, guest-facing environment is preferred
• Strong verbal and written communication skills
• Strong consultative and problem-solving skills
• Ability to moderate large groups while engaging audience
• At least 2-3 years of experience training and coaching leaders
• 3+ years of experience as an Active Service Manager/Director
• Fully conversant and able to work in all Microsoft Office Programs
• Able to explain complex automotive theories in a simple, understandable manner to trainees

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team member’s eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

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