Internal Service Advisor

Asbury Automotive Group; Frisco, Northern (TX, KY); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid training

Stock Awards (select management and on

Job summary

Asbury Automotive Group in Frisco, TX seeks an Internal Service Advisor to be the face of the service department. You will present and sell maintenance products and services to the Used Car Manager, ensuring alignment with manufacturer schedules while delivering exceptional guest experiences.

You will handle repair estimates, communicate timelines to customers and technicians, answer service calls, schedule appointments, and strive for high CSI.

Qualifications

• Experience in customer-facing service roles is preferred.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Partner with the used car manager to generate a complete and accurate estimate of repair.
• Advise on care and maintenance values per manufacturer specifications.
• Establish and communicate repair completion times to customers and technicians.
• Answer incoming service calls and schedule service appointments.
• Follow up with customers to drive repeat visits and CSI.

Skills

Customer service

Phone skills

Computer skills

Automotive industry knowledge

Tools

CRM software

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Internal Service Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for a strong, energetic, people-focused team member who will help us redefine the car-buying experience.

The Internal Service Advisor is the face of the dealership for internal repair orders. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the Used Car Manager in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements.

• Partner with the used car manager to generate and provide them with a complete and accurate estimate of repair
• Advise on the careand the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Other duties to be determined by management
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience is a plus
• Must have a minimumof eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities