Automotive Service Advisor Trainer (MA)

Herb Chambers Honda of Burlington; Boston (MA); On-site; USD 79,120 - 118,680; Full time

Benefits offered by this job

Paid holidays

Paid time off

401(k) with company match

Paid training

Employee discounts

Opportunities for community service participation

Job summary

An automotive service provider in Boston seeks a Service Trainer to coach new and existing team members to provide exceptional guest experiences. The role involves facilitating classroom training, preparing materials, and driving team performance. Candidates must have a solid background as either a Service Manager or Service Advisor in the automotive retail sector. The position requires significant travel (approx. 75%) and offers weekly pay, health insurance, and opportunities for professional growth.

Qualifications

• Experience in the automotive retail space is a must.
• Must be able to travel approximately 75% of the time.
• Coaching skills to engage team members.

Responsibilities

• Facilitate classroom training for team members.
• Cultivate a friendly learning environment.
• Provide feedback to leadership about training progress.

Skills

Coaching

Communication

Problem-solving

Multitasking

Education

Experience as Service Manager or Service Advisor

2-4 years in automotive retail

Formal automotive Service training

Job description

As a Service Trainer on our Learning & Development team, you will coach and inspire new and current team members to provide exceptional guest experiences and consistent moments of magic. You will conduct classroom training or in-the-moment coaching on a weekly basis, emphasizing Asbury’s North Star & Compass and DRIVE values and training dealership service team members to be more effective in their roles.

Duties/Responsibilities

• Facilitate classroom training to all new and current team members on Asbury’s Guest-Centric Experience
• Facilitate classroom training to all new and current Service team members specific to their roles
• Schedule classroom trainings using Asbury-produced training materials
• Prepare all necessary student materials prior to the start of the classroom
• Display energy, enthusiasm and the ability to engage participants
• Engage team members in challenging and meaningful classroom trainings
• Cultivate a friendly learning environment
• Promote classroom interaction and activity; address challenges with a positive demeanor
• Solve problems quickly while multitasking
• Submit a summary of weekly classroom activities
• Clearly communicate Asbury’s Mission, Vision and expectations
• Be knowledgeable in latest Asbury technology
• Know, understand, and promote Asbury’s policies and compliance
• Serve as a role model, coach and trainer to all new and current team members
• Drive and motivate others toward providing an exceptional Guest experience
• Communicate and work with Regional Support/Directors, General Managers, and Service Managers to understand business challenges and resolve them via training
• Provide regular feedback to Leadership regarding current class attendees and program changes
• Assist all Asbury regions and dealerships
• Assist in creating and updating training materials
• Assist in other Asbury and dealership operations as requested
• Perform other related duties to benefit the mission/vision of the organization

Education & Experience

• MUST HAVE experience as either a Service Manager or Service Advisor in the automotive retail space
• Must have a minimum of 2-4 years of previous experience in either position listed above
• Previous roles in formal automotive Service training is a plus
• Must be able to travel approximately 75% of the time

Pay and Recognition

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock awards (select management and front-line team members eligible)

Insurance / Retirement

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401(k) with company match

Learning, Tuition Assistance and Career Development

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

Pay range $79,120.00 – $118,680.00

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.