Senior FinTech Production Support Engineer

SkillSource; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

SkillSource seeks a Senior Application Support Engineer to maintain stability of a mission-critical financial technology platform in our US office. You will lead production incidents, troubleshoot FIX/API/file-based integrations, and collaborate with Engineering, Product, and Operations while coordinating with UK colleagues.

Our platform runs on Google Cloud Platform (GCP) and touches trading, settlement, books/records, and operational processing.

Qualifications

• 8+ years in production/application support for live systems.
• Experience with financial services platforms and mission-critical applications.
• Ability to diagnose and resolve complex incidents independently.
• Strong communication and collaboration with technical and non-technical stakeholders.
• Experience working across distributed teams and multiple time zones.

Responsibilities

• Own production incidents from investigation through resolution.
• Troubleshoot failures across services, FIX, APIs, and file-based feeds.
• Apply mitigations with assessment of downstream impacts.
• Monitor production apps, integrations, and scheduled jobs.
• Provide technical support to local teams and clients as needed.
• Maintain runbooks, incident records, and cross-time-zone handovers.
• Support releases and post-deployment validation and recovery scenarios.
• Improve monitoring/automation to reduce recurring issues; support audits.

Skills

8+ years of experience in application/

Experience supporting financials/fin.—

Strong communication & collaboration

Diagnosing incidents under pressure

Distributed teams across time zones

Tools

Datadog

Logs Explorer

Google Cloud Platform (GCP)

FIX Protocol

APIs & messaging systems

Python scripting

Release management

Job description

SkillSource seeks a Senior Application Support Engineer to maintain stability of a mission-critical financial technology platform in our US office. You will lead production incidents, troubleshoot FIX/API/file-based integrations, and collaborate with Engineering, Product, and Operations while coordinating with UK colleagues.

Our platform runs on Google Cloud Platform (GCP) and touches trading, settlement, books/records, and operational processing.