Senior Financial Services Advisor — Growth & Impact

Langley Federal Credit Union; Norfolk (VA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Educational Assistance

Student Loan Repayment

Career Growth Opportunities

Paid Vacation & Holidays

Paid Sick Time

401(k) with company match (6%)

Job summary

Langley Federal Credit Union is hiring a Senior Financial Service Representative for the Denbigh office in Newport News, VA. The role focuses on providing exceptional member service, handling accounts and loans, and using consultative selling to meet financial needs.

The position emphasizes growth, cross-training, and adherence to regulatory requirements, with opportunities for career advancement within a supportive, benefits-rich environment.

Qualifications

• Bachelor's degree in business management, finance, or related field; four years in financial services, sales or service is required.
• One year of financial institution experience is required; three years preferred.
• Notary Public commission within six months of hire is required.

Responsibilities

• Provide exceptional service to Langley members in-branch or by phone.
• Use consultative selling to recommend financial products meeting member needs.
• Process new accounts, loans, and IRAs in accordance with policy and regulatory rules.
• Educate members on Langley products and services to improve financial well-being.
• Record member interactions in CRM and follow up as needed.

Skills

Customer service

Sales

Financial products knowledge

Consultative selling

CRM systems

Education

Bachelor's degree in business management or finance

Tools

CRM software

Document Management System

Online banking platforms

Job description

Langley Federal Credit Union is hiring a Senior Financial Service Representative for the Denbigh office in Newport News, VA. The role focuses on providing exceptional member service, handling accounts and loans, and using consultative selling to meet financial needs.

The position emphasizes growth, cross-training, and adherence to regulatory requirements, with opportunities for career advancement within a supportive, benefits-rich environment.