Senior Financial Service Pro - Elevate Members, No Weekends

Arkansas Federal Credit Union; Conway (AR); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

NO weekends

Paid community involvement

Medical, dental, vision & life보험

401(k) with employer match + pension

Job summary

Arkansas Federal Credit Union in Conway, AR, is seeking a Senior Financial Service Representative III to serve as an advocate and financial expert, helping members achieve their financial goals while coaching branch staff.

You will understand Arkansas Federal products to deepen relationships, guide members through loan applications, and deliver high-quality service in a supportive, growth-oriented environment.

Qualifications

• Minimum 4 years' related customer service experience.
• High school diploma or equivalent required.
• Friendly, trustworthy and strong communication skills.

Responsibilities

• Build positive relationships and earn member trust to retain long‑term connections.
• Understand Arkansas Federal products to enhance member experience and attract new members.
• Use a proven model to identify members' needs and make financial recommendations.
• Assist with member account maintenance and loan applications.
• Provide supervision, coaching, and training to branch staff.
• Participate in hiring and handle difficult situations when needed.

Skills

Friendly demeanor

Tech-savvy

Customer service

Education

High school diploma or equivalent

Job description

Arkansas Federal Credit Union in Conway, AR, is seeking a Senior Financial Service Representative III to serve as an advocate and financial expert, helping members achieve their financial goals while coaching branch staff.

You will understand Arkansas Federal products to deepen relationships, guide members through loan applications, and deliver high-quality service in a supportive, growth-oriented environment.