Senior Field Technician, Life Sciences IT & Security

Harbor Networks, Inc.; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with company match

Job summary

Harbor IT is seeking a Field Technician II to join Practice 3 Life Sciences in the Boston/Cambridge area. You will serve as the escalation point for complex incidents, own small-to-mid-sized projects end-to-end, and administer Windows Server, AD, DNS/DHCP, and virtualization with limited oversight.

You will manage Microsoft 365/Entra ID, security tooling, and HIPAA/PHI handling across client environments, coordinating with vendors and Harbor IT's security operations.

Qualifications

• 4+ years in IT support/engineering with Field Technician I experience
• 5+ years in customer service or client-facing technical support
• Permanent US work authorization and valid driver's license

Responsibilities

• Escalation point for Field Technician I on complex incidents
• Lead small-to-mid-sized client projects end-to-end (scope, schedule, execution)
• Administer Windows Server (AD, DNS/DHCP, File/Print, virtualization)
• Configure and troubleshoot network infrastructure including firewalls and wireless
• Manage Microsoft 365 and Entra ID at advanced level
• Lead security tooling implementation and respond to elevated alerts
• Apply HIPAA/PHI handling requirements across client work
• Use RMM/PSA tools to manage tickets and monitoring per SLA
• Mentor Field Technician I staff and coordinate on-call rotations
• Travel across Boston/Cambridge and broader New England as needed

Skills

M365 & Azure

Windows Server

Networking

Security tooling

Backup & DR

Scripting/Automation

HIPAA knowledge

Communication

Education

Associate degree or equivalent (4+ years) IT

Tools

VMware

Hyper-V

Meraki/Forti Palo Alto

N‑Able/ConnectWise

Job description

Harbor IT is seeking a Field Technician II to join Practice 3 Life Sciences in the Boston/Cambridge area. You will serve as the escalation point for complex incidents, own small-to-mid-sized projects end-to-end, and administer Windows Server, AD, DNS/DHCP, and virtualization with limited oversight.

You will manage Microsoft 365/Entra ID, security tooling, and HIPAA/PHI handling across client environments, coordinating with vendors and Harbor IT's security operations.