Senior Field Technician II – Life Sciences IT & Security

HARBOR IT; Boston (MA); Presencial; USD 85.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

401(k) plan with company match

Descripción de la vacante

Harbor IT is seeking a Field Technician II to support healthcare and life sciences clients in the Boston/Cambridge area. You will escalate complex incidents, own small-to-mid-sized projects, and manage server, network, and security tooling with a focus on HIPAA compliance.

The role requires 5+ years in technical support, strong M365/Azure knowledge, and experience with RMM/PSA tools. Travel across New England may be required, with competitive compensation and comprehensive benefits.

Formación

• The candidate has an Associate's degree or equivalent with 4+ years in IT support/engineering.
• 5+ years in a customer service or client-facing technical role.
• Strong knowledge of M365, Azure, and hybrid identity solutions.

Responsabilidades

• Escalation-point for Field Technician I on complex incidents and mentoring.
• Lead small-to-mid-sized client projects from scoping to delivery.
• Administer Windows Server, AD, DNS/DHCP, and virtualization with minimal oversight.
• Configure and troubleshoot network infrastructure, including VLANs and firewalls.
• Manage Microsoft 365/Entra ID, Conditional Access, and Intune configurations.
• Lead endpoint and email security tool implementation and respond to security alerts.
• Ensure HIPAA/PHI compliance across all client work and coaching of junior staff.
• Utilize RMM/PSA tools to manage tickets, backups, patches, and monitoring.
• Coordinate with third-party vendors and document procedures and diagrams.

Conocimientos

Microsoft 365 & Azure

Entra ID / Conditional Access

Active Directory

VMware / Hyper-V

Networking (Firewalls, VLANs)

Endpoint & Email Security

MFA / Identity platforms

Backup & DR (Veeam, Datto, Cove)

PowerShell / scripting

Project leadership

Customer service / client-facing

HIPAA / PHI handling knowledge

Documentation & SOPs

Educación

Associate's degree or equivalent (4+ years) IT

Herramientas

Auvik

N-able RMM

ConnectWise Manage

Meraki

Fortinet

Palo Alto

Intune

Entra ID

VMware

Hyper-V

Descripción del empleo

Harbor IT is seeking a Field Technician II to support healthcare and life sciences clients in the Boston/Cambridge area. You will escalate complex incidents, own small-to-mid-sized projects, and manage server, network, and security tooling with a focus on HIPAA compliance.

The role requires 5+ years in technical support, strong M365/Azure knowledge, and experience with RMM/PSA tools. Travel across New England may be required, with competitive compensation and comprehensive benefits.