Senior Field Technician Lead – IT Deployments

Connection; Florida; Remote; USD 51,000 - 65,000; Full time

Benefits offered by this job

401k Plans

Medical insurance

Paid time off (PTO)

Wellness and Volunteer Time Off days

Free therapy visits and mental health

Job summary

Connection is seeking a Lead Field Technician for remote Florida with strong field leadership and hands-on expertise in hardware deployments. The role requires coordinating technicians, performing complex installations, and ensuring quality, safety, and client satisfaction across multi-site projects.

You will train and mentor field staff, troubleshoot on-site issues, and serve as the primary on-site liaison between customers, project managers, and internal teams.

Qualifications

• Experience leading field technicians or acting as senior technical resource in the field.
• Strong hands-on experience with field services, hardware deployments, and multi-site rollouts.
• Solid knowledge of SCCM imaging, Windows device configuration, and endpoint deployment.

Responsibilities

• Lead and coordinate daily activities of field technicians on various job sites.
• Assign tasks, monitor progress, and ensure work meets quality and safety standards.
• Provide on-the-job training, mentoring, and technical guidance to field technicians.
• Escalate complex technical or operational issues to management when necessary.
• Perform advanced installation, maintenance, and repair of systems, equipment, or infrastructure.
• Troubleshoot and resolve technical problems in the field.
• Interpret technical drawings, schematics, and project documentation.
• Ensure all installations comply with company standards, manufacturer specs, and regulatory requirements.
• Serve as the primary on-site contact for customers and internal stakeholders.
• Coordinate equipment, materials, and tools required for field work.
• Track project progress and provide status updates to management.
• Ensure work is completed on schedule and within scope.
• Review completed work for quality and accuracy.
• Identify opportunities to improve processes, efficiency, and customer satisfaction.
• Support continuous improvement initiatives within field operations.

Skills

Field leadership

SCCM imaging

Windows deployment

Client communication

Travel readiness

Team mentoring

Heavy lifting

Tools

SCCM imaging

Windows device configuration

Job description

Connection is seeking a Lead Field Technician for remote Florida with strong field leadership and hands-on expertise in hardware deployments. The role requires coordinating technicians, performing complex installations, and ensuring quality, safety, and client satisfaction across multi-site projects.

You will train and mentor field staff, troubleshoot on-site issues, and serve as the primary on-site liaison between customers, project managers, and internal teams.