Field Tech Lead: Multi-Site Deployments & Mentoring

Connection; United States; On-site; USD 51,000 - 65,000; Full time

Benefits offered by this job

Free therapy visits

Mental health coaching

Wellness days

Volunteer Time Off

Job summary

Connection in the United States is seeking a skilled Field Technician Supervisor to lead, train, and support field technicians across multiple sites. The role focuses on hands-on installation, deployment, and on-site coordination to ensure quality work and customer satisfaction.

The ideal candidate will manage field operations, drive process improvements, and maintain strong client communication while traveling to various job sites as needed.

Qualifications

• Strong hands-on experience with field services and multi-site rollouts.
• Experience leading technicians or senior technical resources in the field.
• Solid knowledge of SCCM imaging, Windows device configuration, and endpoint deployment.
• Ability to assess sites quickly and take control of execution.
• Comfortable in fast-paced, high-visibility environments.
• Strong communication with technicians and client contacts.
• Professional presence, sound judgment, and ability to work independently.

Responsibilities

• Lead and coordinate daily activities of field technicians on various job sites.
• Assign tasks, monitor progress, and ensure work meets quality and safety standards.
• Provide on-the-job training, mentoring, and technical guidance to field technicians.
• Escalate complex technical or operational issues to management when necessary.
• Perform advanced installation, maintenance, and repair of systems, equipment, or infrastructure.
• Troubleshoot and resolve technical problems in the field.
• Interpret technical drawings, schematics, and project documentation.
• Ensure all installations comply with company standards and specifications.
• Serve as the primary on-site contact for customers and internal stakeholders.
• Coordinate equipment, materials, and tools required for field work.
• Track project progress and provide status updates to management.
• Ensure work is completed on schedule and within scope.
• Review completed work for quality and accuracy.
• Identify opportunities to improve processes, efficiency, and customer satisfaction.
• Support continuous improvement initiatives within field operations.

Skills

Field services leadership

Team mentoring

SCCM imaging

Windows device configuration

Endpoint deployment

Travel readiness

Communication skills

Tools

SCCM imaging tools

Deployment tooling

Job description

Connection in the United States is seeking a skilled Field Technician Supervisor to lead, train, and support field technicians across multiple sites. The role focuses on hands-on installation, deployment, and on-site coordination to ensure quality work and customer satisfaction.

The ideal candidate will manage field operations, drive process improvements, and maintain strong client communication while traveling to various job sites as needed.