Lead Field Technician

Connection; United States; On-site; USD 51,000 - 65,000; Full time

Benefits offered by this job

Free therapy visits

Mental health coaching

Wellness days

Volunteer Time Off

Job summary

Connection in the United States is seeking a skilled Field Technician Supervisor to lead, train, and support field technicians across multiple sites. The role focuses on hands-on installation, deployment, and on-site coordination to ensure quality work and customer satisfaction.

The ideal candidate will manage field operations, drive process improvements, and maintain strong client communication while traveling to various job sites as needed.

Qualifications

• Strong hands-on experience with field services and multi-site rollouts.
• Experience leading technicians or senior technical resources in the field.
• Solid knowledge of SCCM imaging, Windows device configuration, and endpoint deployment.
• Ability to assess sites quickly and take control of execution.
• Comfortable in fast-paced, high-visibility environments.
• Strong communication with technicians and client contacts.
• Professional presence, sound judgment, and ability to work independently.

Responsibilities

• Lead and coordinate daily activities of field technicians on various job sites.
• Assign tasks, monitor progress, and ensure work meets quality and safety standards.
• Provide on-the-job training, mentoring, and technical guidance to field technicians.
• Escalate complex technical or operational issues to management when necessary.
• Perform advanced installation, maintenance, and repair of systems, equipment, or infrastructure.
• Troubleshoot and resolve technical problems in the field.
• Interpret technical drawings, schematics, and project documentation.
• Ensure all installations comply with company standards and specifications.
• Serve as the primary on-site contact for customers and internal stakeholders.
• Coordinate equipment, materials, and tools required for field work.
• Track project progress and provide status updates to management.
• Ensure work is completed on schedule and within scope.
• Review completed work for quality and accuracy.
• Identify opportunities to improve processes, efficiency, and customer satisfaction.
• Support continuous improvement initiatives within field operations.

Skills

Field services leadership

Team mentoring

SCCM imaging

Windows device configuration

Endpoint deployment

Travel readiness

Communication skills

Tools

SCCM imaging tools

Deployment tooling

Job description

Overview

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We’re the IT Department's IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.

Responsibilities

• Lead and coordinate daily activities of field technicians on various job sites.
• Assign tasks, monitor progress, and ensure work meets quality and safety standards.
• Provide on-the-job training, mentoring, and technical guidance to field technicians.
• Escalate complex technical or operational issues to management when necessary.
• Perform advanced installation, maintenance, and repair of systems, equipment, or infrastructure.
• Troubleshoot and resolve technical problems in the field.
• Interpret technical drawings, schematics, and project documentation.
• Ensure all installations comply with company standards, manufacturer specifications, and regulatory requirements.
• Serve as the primary on-site contact for customers and internal stakeholders.
• Coordinate equipment, materials, and tools required for field work.
• Track project progress and provide status updates to management.
• Ensure work is completed on schedule and within scope.
• Review completed work for quality and accuracy.
• Identify opportunities to improve processes, efficiency, and customer satisfaction.
• Support continuous improvement initiatives within field operations.

Min USD $36.78/Hr. Max USD $47.08/Hr.

Qualifications

• Strong hands-on experience with field services, hardware deployments, and multi-site rollouts
• Experience leading technicians or serving as the senior technical resource in the field
• Solid working knowledge of SCCM imaging, Windows device configuration, and endpoint deployment
• Ability to walk into a site, assess what is needed, and take control of execution
• Comfortable operating in fast-paced, high-visibility environments
• Strong communication skills with both technicians and client-facing site contacts
• Professional presence, sound judgment, and ability to work independently
• Ability to lift up to 30lbs as needed and work in various environmental conditions
• Valid driver's license with ability to travel to job sites