Senior Field Technician: Hardware & Software Expert

Kyocera Mita America; Tempe (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401k match

Paid time off and holidays

Job summary

Kyocera Document Solutions America, Inc. is seeking a Technical Specialist to assist service teams and customers with hardware and software solutions.

You will travel to customer locations for service calls, diagnose and repair equipment, and maintain parts inventory while delivering excellent service. The role requires strong communication, problem-solving, and the ability to work independently at customer sites.

Qualifications

• Certification of Kyocera Service Solutions Specialist (SSS-1) or other equivalent.
• Fiery Skill Level Intermediate.
• Network connectivity to conduct Fleet installs and remote assistance.
• Reading schematics and service manuals for troubleshooting.
• Travel to customer locations with valid license and clean driving record.

Responsibilities

• Provide senior-level technical skills and assistance to technicians and customers.
• Support Kyocera hardware and software issues.
• Assist fellow technicians and solve complex issues related to hardware and software.
• Travel to customers’ locations to complete service calls.
• Diagnose, repair and maintain equipment at customers’ locations.
• Maintain a highly accurate car stock parts inventory.
• Provide on-going key-operator training to enhance productivity.
• Project a positive company image through professional appearance and service.
• Report poor machine performance to management.
• Stay current with new technology via training and classes.
• Collaborate with customer service to close service calls and meet KPI.
• Perform other duties as assigned.

Skills

Excellent communication skills

Customer service skills

Ability to travel to customers

Read technical schematics

Troubleshoot electrical/mechanical

Network connectivity skills

Valid driver's license

Tools

Kyocera Service Solutions Specialist (SSS-1) certification

A+/Net+ certification

Job description

Kyocera Document Solutions America, Inc. is seeking a Technical Specialist to assist service teams and customers with hardware and software solutions.

You will travel to customer locations for service calls, diagnose and repair equipment, and maintain parts inventory while delivering excellent service. The role requires strong communication, problem-solving, and the ability to work independently at customer sites.