Senior Field Service Technician & Trainer — Printers/MFPs

Kyocera Mita America; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401k match

Paid time off

Holidays

Disability and life insurance

Flexible spending

Job summary

Kyocera Document Solutions America, Inc. is seeking a Senior Service Technician to support on-site service calls for MFPs and printers. You will diagnose, repair and maintain equipment at customer locations while traveling to sites and providing Level 1 connectivity support.

The role requires strong mechanical/electrical background, network familiarity, and exceptional communication. A valid driver’s license and willingness to travel are essential, with opportunities for ongoing training and

Qualifications

• Minimum five years mechanical and electrical support experience in office product industry.
• Network connectivity skills to conduct single unit installations and interface with customer IT contacts.
• Formal training of at least 10 current models (any manufacturer).
• Minimum training of 2 current KDA or other manufacturer’s online apps or connectivity courses.
• Ability to install/re-install/diagnose a network MFP (includes scanning).
• Maintain 80% annual first call fix rate.
• Valid driver’s license with excellent driving record.
• Ability to travel to and from customers within the subsidiary’s customer base.
• Ability to read and follow technical schematics and service manuals.
• Ability to troubleshoot electrical and mechanical failures.
• Excellent communication skills.
• Able to work independently under pressure at customer locations.

Responsibilities

• Assist fellow technicians in resolving difficult service issues.
• Provide Level 1 connectivity support to contract devices or designated network support.
• Travel to customers’ locations to complete service calls.
• Diagnose, repair and maintain equipment at customer sites.
• Maintain an accurate car stock parts inventory.
• Provide ongoing operator training to enhance productivity and uptime.
• Present a positive company image through attire, grooming, and service.
• Report poor machine performance to management.
• Keep up with new technology through manufacturer training.
• Collaborate with customer service to close service calls.
• Meet current KPI requirements for the role.
• Perform other duties as assigned.

Skills

Mechanical support

Electrical support

Network connectivity

Reading schematics

Customer service

Communication skills

Driver's license

Independent work

Education

A+ and/or Net+ certification or equivalent experience

Job description

Kyocera Document Solutions America, Inc. is seeking a Senior Service Technician to support on-site service calls for MFPs and printers. You will diagnose, repair and maintain equipment at customer locations while traveling to sites and providing Level 1 connectivity support.

The role requires strong mechanical/electrical background, network familiarity, and exceptional communication. A valid driver’s license and willingness to travel are essential, with opportunities for ongoing training and