Field Service Technician — Printer & MFP Expert

KYOCERA Document Solutions America, Inc.; Tucson (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plans

401k match

Paid time off and holidays

Job summary

Kyocera Document Solutions West is seeking a Field Technician to maintain and repair MFPs and printers at customers’ sites. You will diagnose, service, and train end users while upholding a high standard of customer service and professionalism.

The role requires travel to client locations, strong networking basics, and the ability to read schematics. A valid driver’s license and ability to lift 50 pounds are essential, with opportunities for ongoing training and career growth.

Qualifications

• A high school diploma or equivalent; or industry related experience and/or training; or combination of education and experience.
• Computer literate and basic knowledge of networking.
• Ability to install/diagnose a network printer.
• Valid driver's license with an excellent driving record.
• Ability to travel to and from customers within the subsidiary’s customer base.
• Ability to read and follow technical schematics and service manuals.
• Ability to troubleshoot electrical and mechanical failures.
• Able to work independently, under pressure at customer locations and to accept direction on given assignments.
• Physical requirements: ability to bend, lift 50 pounds.
• Car Insurance Requirements: Standard Coverage with $1,000 Deductibles, Bodily Injury $100,000 / $300,000, Property Damage $50,000.

Responsibilities

• Travel to customers’ locations to complete service calls according to company policies.
• Accurately diagnose, repair and maintain equipment in optimum operating condition at customers’ locations.
• Manage and maintain a highly accurate car stock parts inventory.
• Provide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service tickets.
• Project a positive company image through proper attire, personal grooming, exceptional communication skills, and excellent customer service.
• Report poor machine performance at first suspicion to manager.
• Keep current with new technology through off-site manufacturer's classes and online training.
• Collaborate with customer service team to receive, prioritize, and accurately close service calls.
• Maintain current KPI requirements for position.
• Perform other duties as assigned.

Skills

Networking basics

Diagnostics

Driver's license

Customer service

Independent worker

Education

High school diploma or equivalent

Job description

Kyocera Document Solutions West is seeking a Field Technician to maintain and repair MFPs and printers at customers’ sites. You will diagnose, service, and train end users while upholding a high standard of customer service and professionalism.

The role requires travel to client locations, strong networking basics, and the ability to read schematics. A valid driver’s license and ability to lift 50 pounds are essential, with opportunities for ongoing training and career growth.