Senior Field Support Technician / Deputy Lead (Fully Remote)

Computer World Services; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Computer World Services is seeking a senior field support technician and deputy lead for USMEPCOM ENLIST. You will troubleshoot network, telecom, and device incidents while guiding a technical team to rapid recovery.

This remote role requires six years in enterprise IT operations and field support, an active Secret clearance with DoDM 8140.03 qualification, and willingness to travel to MEPS and COOP sites. On-call and after-hours support are required.

Qualifications

• Six years in enterprise IT operations and field support.
• Active Secret clearance and DoDM 8140.03 qualification.
• Remote with travel to MEPS and COOP sites.
• On-call and after-hours support required.

Responsibilities

• Troubleshoot network, telecom, and device incidents.
• Coordinate techs for SEV 1/2 and 24/7 outages.
• Perform cabling, installs, and recovery.

Skills

Enterprise IT operations

Field support

Job description

• Senior field support tech and deputy lead for USMEPCOM ENLIST.
• Provides advanced troubleshooting and team leadership.

Key Responsibilities:

• Troubleshoot network, telecom, and device incidents.
• Coordinate techs for SEV 1/2 and 24/7 outages.
• Perform cabling, installs, and recovery.

Qualifications:

• Six years in enterprise IT operations and field support.
• Active Secret clearance and DoDM 8140.03 qualification.
• Remote with travel to MEPS and COOP sites.
• On-call and after-hours support required.

Computer World Services

Computer World Services is an IT services company supporting large-scale government and DoD infrastructure programs. The company fosters an inclusive, equal-opportunity workplace and accommodates individuals with disabilities.