Senior Field Support Technician

Rockwell Automation; Bakersfield, Northern (CA, KY); Hybrid; USD 79,000 - 118,000; Full time

Benefits offered by this job

Health Insurance

401k

Paid Time off

Parental and Caregiver Leave

Flexible Work Schedule

Job summary

Rockwell Automation is seeking a Senior Field Support Technician to install, start up, maintain and operate automation systems. This role can be performed remotely from home or a regional office with up to 50% travel to customer sites, primarily in Southern Central Valley California (Bakersfield area).

The technician will support Rockwell power and control systems, drive stacks, MCCs, HMIs, and networked architectures.

Qualifications

• High School Diploma or GED required.
• Legal authorization to work in the U.S.; no sponsorship.
• Ability to travel up to 50%.
• Valid driver’s license.
• 6+ years of experience in LV/MV drives, MCCs, HMIs or controllers.
• Experience with EtherNet, ControlNet and DeviceNet networks.

Responsibilities

• Provide on-site installation, startup, commissioning and maintenance.
• Troubleshoot and repair power and control systems up to 600 VAC / 800 VDC.
• Perform diagnostics, optimization and lifecycle support for drive systems.
• Support PLC/HMI programming and documentation efforts.
• Coordinate with OTTO AMR systems and maintain customer satisfaction.
• Act as liaison between customer, OTTO Motors, and Rockwell Automation.

Skills

Customer support

Troubleshooting

Field service

Travel flexibility

Education

High School Diploma or GED

Tools

RSLogix 5

RSLogix 500

Studio 5000

FactoryTalk View Studio

ControlLogix

CompactLogix

Job description

## Senior Field Support TechnicianApply: Remote: Full time: Posted Today: R26-6990Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!Job DescriptionAs Rockwell's Senior Field Service Technician, you provide services to support the on-site installation, start-up, maintenance, and operation of automation control systems & advanced manufacturing software applications, drive systems, power systems, manufacturing systems, industrial networks and the individual products which comprise these systems. If you are not at a customer's site, you can work from your home office or regional sales office. Regional travel is required, up to 50%. You report to the Territory Services Manager and located in Southern Central Valley California (Bakersfield area).### Your Responsibilities:* Provide customer support through the installation, commissioning, startup, troubleshooting, maintenance, and repair of Rockwell Automation power and control systems, including PowerFlex low and medium voltage drives, MCCs, motor control equipment, switchgear interfaces, and industrial automation systems.* Perform startup, commissioning, diagnostics, optimization, and lifecycle support for AC and DC drive systems, variable frequency drives (VFDs), motor control centers (MCCs), networked control architectures, and associated power distribution equipment. PLC and HMI programming support utilizing RSLogix 5, RSLogix 500, Studio 5000, FactoryTalk View Studio, ControlLogix, and CompactLogix is considered a secondary but valuable skillset.* Maintain, troubleshoot, and repair industrial automation and electrical equipment, including systems operating at voltages up to 600 VAC and 800 VDC, while adhering to applicable safety and lockout/tagout procedures.* Diagnose complex system failures involving power, control, drive, network, and motor control systems; identify root causes; implement corrective actions; and recommend improvements to enhance system reliability and performance.* Execute initiatives supporting Rockwell Automation's lifecycle services strategy, manage customer-facing service activities, support maintenance agreements and embedded contracts, and drive continuous improvement opportunities.* Develop and maintain technical documentation as required, including startup reports, troubleshooting reports, root cause analyses, validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, and traceability matrices.* Support and maintain OTTO Autonomous Mobile Robot (AMR) systems for strategic customers, including performing preventive maintenance, troubleshooting hardware and software issues, coordinating repairs, and optimizing fleet performance. Serve as the primary technical liaison between the customer, OTTO Motors, and Rockwell Automation, providing escalation management, coordinating technical resources, communicating resolution status, and ensuring maximum system uptime and customer satisfaction.### The Essentials - You Will Have:* High School Diploma or GED* Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.* The ability to travel up to 50% of the time.* A valid drivers license.### The Preferred - You Might Also Have:* 6+ years of related experience in Low or Medium Voltage Drives, MCC's, HMIs, Small and Large controllers* Experience working with sales and business leads to identify new contract opportunities and ensuring customer satisfaction of service offerings.* Experience with networks including EtherNet, ControlNet, and DeviceNet### What We Offer:* Health Insurance including Medical, Dental and Vision* 401k* Paid Time off* Parental and Caregiver Leave* Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.* To learn more about our benefits package, please visit at www.raquickfind.com.* This position is part of a job family. Experience will be the determining factor for position level and compensation.* The base salary compensation range for this role is $79,000-$118,000 with an annual target bonus of 4% of base salary.