Senior Field Support Specialist _ Division of Information Systems

University of Mississippi Medical Center; Jackson (MS); On-site; USD 55,000 - 75,000; Full time

Job summary

The University of Mississippi Medical Center in Jackson, MS is seeking a Senior Field Support Specialist in the Division of Information Systems to provide complex applications and end-user computing support, including software and hardware installations, configurations, testing, and tier 2 troubleshooting.

You will guide and mentor field staff, collaborate with end users to define system requirements, manage upgrades and patches, and contribute to documentation and monthly incident reporting.

Qualifications

• Education: Associate's or Bachelor's degree with two years of field support or technical support experience.
• Knowledge of IT infrastructure, computer systems, and software applications functionality.
• Ability to communicate to technical and non-technical personnel; strong verbal and written skills.

Responsibilities

• Provides expert end-user support including complex problem diagnosis and root-cause analysis.
• Collaborates with users to define requirements and evaluates solutions; ensures upgrades meet business needs.
• Mentors and trains junior staff; monitors quality and maintains documentation.
• Generates monthly incident reports and supports long-range planning for end-user computing environments.

Skills

IT infrastructure

Computer systems

Software apps

Technical evaluation

Communication skills

Project management

Troubleshooting

Education

Associate's or Bachelor's degree

Job description

Senior Field Support Specialist \\_ Division of Information Systems - Logo### Senior Field Support Specialist \\_ Division of Information SystemsApply: Jackson, MS: Full time: Posted Today: End Date: October 27, 2026 (4 days left to apply): R00054913Hello,Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application:* Provide all of your employment history, education, and licenses/certifications/registrations. You will be unable to modify your application after you have submitted it.* You must meet all of the job requirements at the time of submitting the application.* You can only apply one time to a job requisition.* Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.* Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted.After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile.Thank you,Human Resources## Important Applications Instructions:**Please complete this application in entirety by providing all of your work experience, education and certifications/****license. You will be unable to edit/add/change your application once it is submitted.**## Job Requisition ID:R00054913## Job Category:Professional and Technical## Organization:SER-DIS-Field Support-Healthcare## Location/s:Main Campus Jackson## Job Title:Senior Field Support Specialist \\_ Division of Information Systems## Job Summary:Provides complex applications support within a defined environment in support of business requirements. Performs installation, configuration, testing, and tier 2 support of the end-user computing environment to include software and hardware support. Provides technical leadership, mentorship, and support of subordinate personnel and end users.## Education & Experience**Education and Experience Required:**Degree (Associate's or Bachelor's) and two (2) years work experience in field support, field service, or technical support.**Certifications, Licenses or Registration Required:**N/A## Knowledge, Skills & Abilities**Knowledge, Skills, and Abilities:**Knowledge of it infrastructure, computer systems, software applications functionality. Technical aptitude to analyze and evaluate new software application. Ability to communicate to technical and non-technical personnel. Project management skills. Verbal and written communication skills. Troubleshooting, analytical, and problem resolution skills.**Responsibilities:*** Serves as an expert resource to end users by anticipating, and identifying educational, procedural, and functional problems associated with the implementation of new or revised applications and patches. Collaborates with end users to define requirements for new systems and evaluates and recommends solutions. Ensures product upgrades, enhancements, and future roll-out projects met business requirements and fulfill end user requirements.* Performs complex problem diagnosis, support, and maintenance for applications, software, hardware and connectivity issues. Identifies root causes of recurring problems and implements solutions or escalates problems to technical services personnel, management and/or vendors as required.* Assists management in the training of field support specialist who are capable of supporting and handling complex and escalated problems and ensuring quality standards are maintained.* Projects long range requirements for end user computing environments in conjunction with other technology services. Keeps current and evaluates new or emerging technologies. Recommends new technologies for deployment.* Helps keep departmental documentation current by ensuring subordinates are updating information on a regular basis.* Develops statistical reports to keep management abreast of incidents open/resolved by field support technicians for monthly status review.* The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.**Physical and Environmental Demands**Requires occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional bending, occasional lifting and carrying up to 50 pounds, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, occasional reaching, constant sitting, occasional standing, occasional twisting, and occasional walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)## Time Type:Full time## FLSA Designation/Job Exempt:Yes## Pay Class:Salary## FTE %:100## Work Shift:Day## Benefits Eligibility:## Grant Funded:No## Job Posting Date:10/22/2026## Job Closing Date (open until filled if no date specified):10/27/2026