Clinical Care Representative

University of Mississippi Medical Center; Jackson (MS); On-site; USD 21,000 - 30,000; Full time

Job summary

University of Mississippi Medical Center in Jackson, MS seeks a Clinical Care Representative to coordinate patient appointments, manage referrals, and respond to patient inquiries with professionalism. The role requires strong organization, excellent communication, confidentiality, and proficiency with healthcare software and MS Office to support clinicians and ensure accurate record keeping.

This is a full-time, on-site position in the Family Medicine department, with a focus on delivering

Qualifications

• Degree (Associate or Bachelor) or High School Diploma/GED and two years of clinical, customer service or administrative support experience.
• Strong organizational and time-management abilities with excellent communication and interpersonal skills.
• Proficiency in healthcare management software and Microsoft Office Suite.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Schedule patient appointments to optimize provider time and resources.
• Follow up on referrals to ensure timely communication with patients and referring providers.
• Assist with patient service questions and provide accurate information and assistance.
• Provide general administrative support including managing patient records and correspondence.
• Maintain patient records and ensure accurate data entry in the system.
• Coordinate with the healthcare team to ensure seamless patient care and office operations.
• Adhere to healthcare regulations and confidentiality requirements.

Skills

Organizational skills

Time management

Communication

Interpersonal skills

Confidentiality

Multitasking

MS Office

Healthcare software

Education

Associate or Bachelor degree or High School Diploma/GED

Tools

Microsoft Office

Healthcare management software

Job description

## Clinical Care RepresentativeApply: Jackson, MS: Full time: Posted Today: R00054974Hello,Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application:* Provide all of your employment history, education, and licenses/certifications/registrations. You will be unable to modify your application after you have submitted it.* You must meet all of the job requirements at the time of submitting the application.* You can only apply one time to a job requisition.* Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.* Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted.After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile.Thank you,Human Resources## Important Applications Instructions:**Please complete this application in entirety by providing all of your work experience, education and certifications/****license. You will be unable to edit/add/change your application once it is submitted.**## Job Requisition ID:R00054974## Job Category:Clerical and Customer Service## Organization:Family Medicine - Lakeland Family Medicine## Location/s:Main Campus Jackson## Job Title:Clinical Care Representative## Job Summary:The Clinical Support Representative plays a crucial role in ensuring the smooth operation of our healthcare facility. This position is responsible for scheduling patient appointments, following up on referrals, assisting with patient service questions, and providing general administrative support to healthcare providers. The ideal candidate will have excellent organizational skills, a friendly demeanor, and a commitment to providing exceptional patient care.## Education & Experience**Education and Experience Required:**Degree (Associate or Bachelor) or High School Diploma/GED and two (2) years of clinical, customer service or administrative support experience**Certifications, Licenses or Registration Required:**N/A## Knowledge, Skills & Abilities**Knowledge, Skills, and Abilities:**Excellent organizational and time-management skills. Strong communication and interpersonal skills. Proficiency in using healthcare management software and Microsoft Office Suite. Ability to handle sensitive information with confidentiality and professionalism. Detail-oriented with the ability to multitask in a fast-paced environment.**Responsibilities:*** Schedule Patient Appointments: Coordinate and schedule patient appointments efficiently, ensuring optimal use of provider time and resources.* Follow Up on Referrals: Manage and track patient referrals, ensuring timely follow-up and communication with patients and referring providers.* Assist with Patient Service Questions: Address patient inquiries and concerns promptly and professionally, providing accurate information and assistance.* Administrative Support: Provide general administrative support to healthcare providers, including managing patient records, processing paperwork, and handling correspondence.* Maintain Patient Records: Ensure patient records are up-to-date and accurately entered into the system.* Coordinate with Healthcare Team: Work closely with healthcare providers and other administrative staff to ensure seamless patient care and office operations.* Compliance: Adhere to all healthcare regulations and confidentiality requirements.* The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.**Physical and Environmental Demands:**Requires occasional working hours significantly beyond regularly scheduled hours, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional bending, occasional lifting and carrying up to 25 pounds, occasional crouching/stooping, occasional driving, occasional kneeling, occasional reaching, constant sitting, frequent standing, occasional twisting, and frequent walking.## Time Type:Full time## FLSA Designation/Job Exempt:No## Pay Class:Hourly## FTE %:100## Work Shift:## Benefits Eligibility:## Grant Funded:## Job Posting Date:10/22/2026## Job Closing Date (open until filled if no date specified):