Senior Field Support Engineer - Semiconductor Equipment

Kokusai Semiconductor Equipment Corporation; Phoenix (AZ); On-site; USD 94,000 - 124,000; Full time

Job summary

Kokusai Semiconductor Equipment Corporation in Phoenix, AZ is seeking a Customer Support Engineer III to provide advanced preventive and corrective maintenance for diffusion and CVD equipment across the US.

The role requires a strong diagnostic mindset, concise communication of risks, and a commitment to mentoring junior engineers; travel up to 90% and collaboration with global engineering teams will be expected.

Qualifications

• Requires A.S. or B.S. in Mechanical, Electrical, or Mechatronics.
• Minimum 5+ years of semiconductor equipment service experience.
• Strong diagnostic and troubleshooting methodology.
• Ability to mentor and train junior staff.

Responsibilities

• Lead preventive and corrective maintenance execution at customer sites.
• Diagnose complex mechanical and electrical issues with structured troubleshooting.
• Perform root cause analysis and implement long-term corrective actions.
• Serve as primary customer technical liaison and escalation resource.
• Coordinate with global engineering and factory resources.
• Support installation/removal activities as required.

Skills

Diagnostic skills

Systematic troubleshooting

Technical communication

Mentoring

Travel readiness

Education

AS/BS in Mechanical or Electrical

Job description

Kokusai Semiconductor Equipment Corporation in Phoenix, AZ is seeking a Customer Support Engineer III to provide advanced preventive and corrective maintenance for diffusion and CVD equipment across the US.

The role requires a strong diagnostic mindset, concise communication of risks, and a commitment to mentoring junior engineers; travel up to 90% and collaboration with global engineering teams will be expected.