Field Services Engineer

Kokusai Semiconductor Equipment Corporation; Phoenix (AZ); On-site; USD 71,000 - 94,000; Full time

Job summary

Kokusai Semiconductor Equipment Corporation seeks a Field Service Engineer for the Phoenix, AZ area. You will install, service, and upgrade vertical diffusion furnaces, acting as the customer liaison on technical and logistic matters, and performing comprehensive on-site checks and documentation.

The role requires 2+ years in semiconductor equipment service, strong troubleshooting, and the ability to work independently. Travel is heavy (about 90%), and the position is based in Phoenix, AZ area.

Qualifications

• 2+ years semiconductor equipment service experience.
• Strong diagnostic capability with documented, systematic troubleshooting approach.
• Deep understanding of preventative and corrective maintenance methodology.
• Ability to communicate technical risks and solutions confidently.
• Independent decision-making with disciplined escalation judgment.
• Commitment to mentoring and elevating team capability.

Responsibilities

• Install, service, and modify Kokusai equipment onsite at customer locations, including parts check, move-in, setup and mechanical leveling.
• Provide hands-on technical support covering operation of equipment and maintenance activities.
• Serve as liaison between customer and Kokusai stakeholders in Japan and the USA on technical/logistic matters.
• Provide feedback to service, sales, and support groups on customer needs and requests.
• Perform cabling/wiring, signal flow checks, and interlock verifications.
• Conduct operation checks, vacuum/gas/temperature checks, and complete installation checklists and documentation.

Skills

Semiconductor equipment service

Diagnostic troubleshooting

Preventive maintenance

Communication skills

Independent decision-making

Mentoring/team leadership

Education

AAS or BS in technical discipline

Job description

Kokusai is a world leader and rapidly growing company in the design, manufacture, installation, and maintenance of vertical diffusion furnaces used in semiconductor fabrication facilities around the world. This is a unique and exciting opportunity to fill a key technology position serving the semiconductor equipment market with a career growth-oriented company.

We are seeking a highly motivated individual to fill the Field Service Engineer (FSE) position in Phoenix, AZ area.

Join a Team creating a positive and lasting impact on our business!

Responsible for on-site installation, modification and upgrading of all KSEC product lines. Verifies tool operation after installation or modification. Serves as customer liaison with customer(s) on technical or administrative matters for assigned projects. Provides feedback to service, sales, and technical support groups on customer needs and/or requests. Has strong trouble shooting skills and responds as needed to customer sites for “On-Call” service work.

JOB REQUIREMENTS:

• Responsible for installation, performing onsite service and/or modification of Kokusai Semiconductor products onsite at customer locations including but not limited to parts check, machine move-in, hardware set-up/assembly and mechanical leveling
• Provides hands-on technical support at customer locations covering the operation of the equipment, as well as being responsible for the execution of preventative and corrective maintenance activities
• Excellent communication skills and serve as a liaison between the customer and various Kokusai stakeholders in Japan and the USA, on a variety of technical and logistic responsibilities
• Provides feedback to service, sales, and technical support groups on customers’ needs and requests
• Cabling and wiring - cable cut, termination, connection. Must have knowledge of signal flow in the machine
• Perform operation checks - power on, wafer and cassette teaching (must know the total flow procedure of installation, perform mechanical & electrical adjustment/alignment, mid-level troubleshooting ability)
• Perform interlock checks - all interlock checking (must have a good comprehension about all hardware/software interlocks)
• Performs total operation checks - vacuum leak check, gas system leak check, temperature check, gas hook up (must have good comprehension and ability to perform all items)
• Responsible for completing the Kokusai installation checklists and electronic tool install documentation resolving any out of specification measurements and submitting in a timely manner to Kokusai QA dept

MINIMUM QUALIFICATIONS:

EDUCATION:

• A A.S. or B.S (or equivalent) in a directly applicable technical discipline or equivalent experience.

EXPERIENCE:

• 2+ years semiconductor equipment service experience
• Strong diagnostic capability with documented, systematic troubleshooting approach
• Deep understanding of preventative and corrective maintenance methodology
• Ability to communicate technical risks and solutions confidently
• Independent decision-making combined with disciplined escalation judgment
• Commitment to mentoring and elevating team capability

Additional Information

• Travel: 90%
• Work Model: Phoenix, AZ area

The pay offered to a selected candidate will be based on several factors including location and level and will vary depending on confirmed job-related knowledge, skills, and experience. (Range $70.7K - $93.6K). In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation.

Kokusai is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.