Senior Field Service Trainer

Swire Coca-Cola, USA; Tempe (AZ); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health coverage

401(k) Retirement Plan with match

Health Savings Accounts with company 1

Free virtual primary care

Employee Assistance Program

Company paid leave and holidays

Tuition reimbursement

Career advancement opportunities

Job summary

Swire Coca-Cola is seeking a Senior Field Service Trainer to build and deliver training for 150-200 technicians across Field Service, EFC, and Remanufacturing. As a CDE SME, you will lead virtual and in-person sessions with NAOU and sales teams, ensuring technicians meet certification standards and perform at peak levels.

The role requires a Bachelor's in business or related field (or equivalent), plus 2+ years of leadership experience and CAM-related exposure.

Qualifications

• Bachelor's degree in business-related field preferred as stated.
• HS diploma with additional experience acceptable.
• 2+ years of progressive people leadership experience.
• 2+ years CAM experience or related technical field preferred.
• 1+ years managing or implementing projects preferred.
• Strong interpersonal, dependable and results-driven.

Responsibilities

• Executes on CAM direction, strategy, goals and objectives within assigned area.
• Builds, develops, and delivers training programs for 150-200 technicians.
• Designs and implements customized training programs to diagnose, repair, and install equipment.
• Collaborates with NAOU and suppliers to ensure certification standards.
• Audits field service activities to ensure compliance with standards.
• Performs other duties as assigned.

Skills

People leadership

Communication

Project coordination

Education

Bachelor's degree in business related field

High School Diploma with additional experience

Tools

Outlook

Word

Excel

PowerPoint

Job description

Who is Swire Coca-Cola?

We are a family-owned bottling company with a story spanning over two centuries. We are one of the largest bottlers of Coca-Cola in North America and distribute more than 50 beverage brands and flavors creating joy for our customers every day. Our 8,000+ driven employees work hard as part of a team that delivers refreshment to over 30 million consumers across 13 states. Begin a journey with us at Swire Coca-Cola and belong to a community of dedicated team members who think big and believe in winning together.

Job Details:

Job Level: 5

Why you'll love working at Swire Coca-Cola:

Swire Coca-Cola is committed to providing balance to support you in all aspects of your life, both at work and beyond. We offer the benefits you need for physical, financial, and emotional well-being.

• Health coverage (3 medical options, dental and vision). 401(k) Retirement Plan w/company match
• Health Savings Accounts w/company match
• FREE virtual primary care, acute care and physical therapy
• FREE Employee Assistance Program
• Company paid (vacation, holidays, sick time, bereavement, jury duty, maternity/parental, disability leave and volunteer time)
• Discounted & free product
• Tuition reimbursement
• Opportunities for career advancement

In addition to health benefits, Swire Coca-Cola is proud to offer you opportunities where you help give back directly to the communities and causes you care about.

Note: Enrollment in a Swire Medical Plan is required for some benefits.

What does a Senior Field Service Trainer do at Swire Coca Cola?

The Field Service Trainer plays a critical role in building, developing, and delivering training programs that enhance the technical expertise of 150-200 Field Service, Equipment Fulfillment Center (EFC), and Remanufacturing Technicians. As a Cold Drink Equipment (CDE) subject matter expert, this position supports managers, supervisors, and the sales organization by providing essential training and technical guidance. The Trainer designs and implements customized training programs to ensure technicians have the necessary skills to properly diagnose, repair, prepare, and install equipment. In collaboration with the Coca-Cola North America Operating Unit (NAOU), the Trainer leads the execution of both virtual and in-person training sessions, ensuring technicians meet certification standards and maintain peak performance in servicing equipment.

Responsibilities:

• Executes on Customer Asset Management (CAM) direction, strategy, goals, and objectives within assigned area.
• Builds, develops, and delivers training programs that enhance the technical expertise of 150-200 Field Service, Equipment Fulfillment Center (EFC), and Remanufacturing Technicians
• Partners with management, technicians, NAOU, and suppliers to design and implement customized training programs to ensure technicians have the necessary skills to properly diagnose, repair, prepare, and install equipment
• Audit completed field service activities to ensure compliance to reactive service and install standards.
• Audits equipment process, procedures and inventories as assigned
• Fosters internal and external relationships within assigned regions
• Performs other duties as assigned.

Requirements:

• Bachelor's degree in business related field preferred and
• High School Diploma (or GED) with additional experience as detailed required
• 2+ years Progressive experience leading or managing people required and
• 2+ years CAM Experience or experience in a related technical field preferred and
• 1+ years' Experience managing and or implementing projects preferred
• Good interpersonal skills, dependable, results driven, timely decision making, ability to delegate
• Proficient in Outlook, Word, Excel, and PowerPoint

Come and join our Sparkling team!

Due to the nature of our work and to help maintain a safe workplace for our employees and customers, after a candidate receives a conditional offer of employment, they will be required to complete pre-employment screening. This includes a criminal background check, drug screening, and for certain roles, a motor vehicle record review.

Screening results are evaluated based on several factors, including the nature and severity of an offense, how much time has passed, the relevance to the position, patterns of repeated offenses, and driving history for roles that require operating a vehicle.

All results are reviewed fairly and in accordance with applicable state and federal laws, including the Fair Credit Reporting Act.

Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics. Swire Coca-Cola does not sponsor applicants for work visas.